UMass Global Career Bootcamps

Software Engineer

• Lead the technical lifecycle of complex, integrated enterprise systems, including cloud-based and vendor-hosted applications, interfaces, databases, utilities, and related technology services
• Partner with functional users, business process owners, IT colleagues, and vendors to gather, analyze, document, and validate business, system, workflow, data, reporting, and integration requirements
• Design, configure, implement, and maintain system components including workflows, business rules, routing, notifications, forms/documents, calculated fields, user interfaces, and related functionality
• Develop, modify, test, and maintain program code, scripts, queries, data transformations, and other technical components
• Provide technical guidance to functional users regarding reporting, dashboards, data extracts, and analytics needs
• Analyze requirements and recommend appropriate reporting solutions
• Ensure data privacy and security of assigned systems
• Support assigned systems to minimize downtime and loss of productivity and service
• Coordinate with business users and vendors on latest releases and ensure critical patches are applied
• Develop and support Workday integrations using Workday Cloud, Workday Studio, Cloud Connectors, Enterprise Interface Builder, Web Services, and REST APIs
• Track, update, and communicate task status according to departmental procedures
• Perform other assigned duties
• Receive direction from the Enterprise Systems Manager

Senior Programmer Analyst

Coach

• Support prospective students through initial inquiry, application, and admission
• Use a consultative sales approach to understand prospective students’ needs and educational goals
• Recommend University programs when appropriate and make compelling enrollment recommendations
• Facilitate enrollment through frequent phone contacts
• Connect prospective students with Academic Advisors, One-Stop Specialists, and other campus personnel
• Overcome prospective student objections when appropriate
• Convert prospective students from inquiry through registration/matriculation into University students
• Serve as the primary point of contact and guide prospective students through enrollment
• Communicate the University’s value proposition in a compelling, personalized manner
• Advise prospective students on suitable programs and communicate program requirements
• Create and maintain accurate prospective-student rosters in the CRM
• Provide feedback to the Enrollment team on student issues, questions, and barriers
• Collaborate with the recruiting and enrollment team
• Perform other assigned duties
• Receive supervision from the Enrollment Services Manager

Enrollment Coach I

Financial Planning and Analysis

• Review financial aid applications and related documents for completeness, accuracy, and eligibility
• Verify student information and resolve basic discrepancies by collecting documentation or confirming data in the financial aid system
• Process institutional scholarship awards, tuition discounts, partnerships, and other aid programs
• Enter and update student data in financial aid software for federal, state, institutional, and external assistance programs
• Reconcile financial aid and admissions records before aid is processed or adjusted
• Authorize payment of financial aid awards to student accounts
• Maintain accurate electronic and paper files, including notes on financial aid activities and student communications
• Confirm required documentation and federal verification codes are cleared before aid is finalized or disbursed
• Guide student services staff on routine financial aid procedures and documentation requirements
• Share information about changes in financial aid systems, forms, and processes
• Collaborate with student services and other staff to resolve student questions and concerns related to financial aid or billing
• Apply and enforce financial aid policies and procedures for compliance with federal and state laws and university requirements
• Identify and report potential policy, procedural, or compliance concerns
• Maintain student files and program records for audits and program reviews
• Assist with annual reviews and updates to financial aid forms
• Participate in financial aid software update testing, record reviews, and assigned projects
• Perform other assigned duties

Senior Programmer Analyst

Enrollment Coach I

Financial Aid Advisor