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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Endpoint Security and Management, Microsoft/Active Directory Administration, and L1/L2 Support while contributing to IT projects and enhancing cloud infrastructure services. Strong communication and problem-solving skills are essential for effective collaboration within a self-organizing Scrum team.
Highest-signal resume keywords
Endpoint Security And ManagementMicrosoft/Active Directory AdministrationL1/L2 Support ExperienceQuality Assurance AutomationData Migration Projects
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationUser OnboardingUser OffboardingLow-Code/No-Code ExperienceAutomated Testing ToolsRegression TestingCI/CD PipelinesRelease ValidationWorkflow LogicCloud Infrastructure Services
Soft Skills
Strong Communication SkillsStrong Problem-Solving SkillsSelf-StarterCollaboration
Tools & Technologies
PlaywrightCypressPostmanSupertestMac Devices
Industry Keywords
Information TechnologyComputer ScienceAgile FrameworkScrum TeamIT Projects
Tech Stack
Tools & technologiesCloudCypress
About the role
Key responsibilities & impact- Provide general user support.
- Lead new employee setups.
- Oversee first-day orientations.
- Manage user terminations.
- Create and maintain documentation for internal use and end-user guidance, covering current and future requirements.
- Provide Level 1 and Level 2 (L1/L2) support.
- Collaborate on IT projects, including enhancing and implementing cloud infrastructure services.
- Contribute to various IT-related functions, management responsibilities, and projects.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Endpoint security and management (must-have).
- Microsoft/Active Directory administration (must-have).
- System administration and basic housekeeping, including user onboarding and offboarding.
- Low-code/no-code experience is a plus, or experience with workflow logic or automation.
- Some experience with data migration projects.
- Experience supporting Mac devices.
- L1/L2 support experience.
- Passion for expanding into Quality Assurance (QA) automation and continuously developing skills in automated testing tools such as Playwright, Cypress, Postman, and Supertest.
- Eagerness to learn and contribute to test automation, regression testing, CI/CD pipelines, and release validation while supporting high-quality software delivery.
- Strong communication skills.
- Strong problem-solving and analytical skills.
- Willingness to work as part of a self-organizing Scrum team within a scaled Agile framework.
- Must be a self-starter who enjoys collaborating with the team and clients.