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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and implementing software integrations, particularly using Workato and REST APIs, while effectively managing customer communications and project deliverables. Proven ability to troubleshoot technical issues and document integration workflows to enhance customer experience.
Highest-signal resume keywords
Integration DevelopmentREST API FamiliarityWorkato ExperienceTechnical ConsultingCustomer-Facing Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Integration WorkflowsData ExchangeTroubleshooting MethodsTechnical Requirements GatheringConfiguration RecordsTesting EvidenceField MappingsDocumentation SkillsSoftware ImplementationTechnical Support
Soft Skills
Communication SkillsCollaborationProblem-SolvingCustomer ManagementProject Management
Tools & Technologies
WorkatoREST APIsIPaaS Platforms
Industry Keywords
FedRAMP ComplianceTechnical ConsultingSoftware IntegrationsCustomer SuccessProfessional Services
About the role
Key responsibilities & impact- Configure and implement Unanet Connect integrations as standalone projects or as part of broader customer implementations
- Assist with integration discovery and requirements gathering; document data flows, field mappings, dependencies, assumptions, and open questions
- Develop, test, and maintain integration workflows using Workato and REST APIs
- Troubleshoot integration and data-exchange issues, document findings, communicate status, and escalate issues requiring broader support
- Support existing and legacy integrations through updates, testing, documentation, and customer issue resolution
- Coordinate with project managers, consultants, solution architects, customer success, sales, product, and technical services colleagues
- Maintain timely customer and internal communications, including progress updates, risks, decisions, and commitments
- Manage assigned work across multiple customer projects and raise capacity, schedule, scope, and dependency concerns
- Create and maintain implementation notes, test evidence, configuration records, and customer-facing technical documentation
- Contribute feedback and reusable documentation to improve delivery practices and customer experience
- Work toward Professional Services targets, including delivered hours, realization, and utilization expectations
Requirements
What you’ll need- 3+ years of experience in technical consulting, software implementation, integration development, technical support, or a related field
- Foundational knowledge of software integrations, data exchange, and troubleshooting methods
- Working familiarity with REST APIs, including requests, responses, authentication concepts, and interpreting common errors
- Ability to configure, test, and support integration workflows using established patterns and tools
- Ability to gather and clarify technical requirements and document work accurately
- Experience troubleshooting technical issues in a customer-facing or service-delivery environment
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Experience with Workato or another iPaaS platform
- Experience with REST APIs and/or building or supporting third-party software integrations
- May require special security access and additional identity verification in accordance with FedRAMP compliance requirements
Benefits
Comp & perks- Employee equity
- Discretionary bonus compensation
- Eligibility to participate in Unanet's employee benefits plans and programs