Lead, Salesforce Service Cloud

Under Armour

. Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents, and numerous integrations .

Posted 9/23/2026full-timeBaltimore • Maryland • United StatesSenior💰 $125,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce development, including Apex, Lightning Web Components, and integration design using APIs. Proven ability to lead teams, mentor developers, and deliver high-quality technical solutions in an Agile environment.

Highest-signal resume keywords

Salesforce DevelopmentApex ProgrammingLightning Web ComponentsAPI Integration DesignAgile Delivery Model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Platform ExperienceSOQLSalesforce FlowIntegration DesignRoot Cause AnalysisCode Quality ReviewPerformance OptimizationTechnical Solution ArchitectureMiddleware ToolsEvent-Driven Patterns

Soft Skills

MentoringCollaborationProblem SolvingCommunicationStakeholder Engagement

Tools & Technologies

Salesforce Service CloudSalesforce Experience CloudSalesforce Sales CloudAgentForceREST APIsSOAP APIs

Certifications & Qualifications

Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Architect CertificationsSalesforce Service Cloud Consultant CertificationSalesforce Sales Cloud Consultant Certification

Industry Keywords

Enterprise-Level SolutionsTechnical GovernanceDevelopment Best PracticesSystem ReliabilityDeployment Management

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Lead the end-to-end design and development of Salesforce solutions across Service Cloud, Experience Cloud, Sales Cloud, Agentforce Agents, and numerous integrations
Architect scalable custom solutions using Apex, Lightning Web Components (LWC), and Salesforce platform features
Partner with product owners and stakeholders to translate business requirements into technical designs and solution architecture
Oversee code quality through reviews, testing strategies, and adherence to development best practices
Drive integration design and implementation using REST/SOAP APIs, event-driven patterns, and middleware tools
Mentor and guide developers, promoting technical growth and consistent engineering standards across the team
Manage deployments and release processes, ensuring stability across environments
Troubleshoot complex technical issues and perform root cause analysis to ensure system reliability
Establish and enforce platform governance, security, and performance optimization standards
Collaborate with architecture, QA, and business stakeholders to deliver aligned, high-impact solutions

Requirements

What you’ll need

Bachelor's degree with typically 8 years of relevant experience OR Master's degree with typically 6 years of relevant experience OR typically 12 years of relevant work experience without degree
5+ years of Salesforce platform experience
Deep expertise in Salesforce development, including Apex, LWC, SOQL, and Flow
Strong experience designing and implementing integrations using APIs, middleware, and external systems
Proven experience architecting scalable solutions for complex, enterprise-level business and technical challenges
Demonstrated ability to translate ambiguous business requirements into structured, high-quality technical solutions
Proven experience leading development efforts and mentoring teams in an Agile delivery model
Candidates must reside within a commutable distance to the corporate headquarters in Baltimore, Maryland
Sponsorship is not offered for employment-based work authorization
Salesforce certifications such as Platform Developer I/II or Architect certifications are preferred, not required
Experience with AgentForce is preferred, not required
Salesforce Service Cloud Consultant Certification or Salesforce Sales Cloud Consultant Certification is preferred, not required

Benefits

Comp & perks

Paid "UA Give Back" Volunteer Days
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources
Opportunities to earn more over time
Career development and advancement support