Senior Account Director

Underscore Marketing

. Lead strategic direction and account planning across a portfolio of large, complex accounts .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, strategic client engagement, and financial stewardship, with a strong focus on driving organic growth and building senior-level client relationships. Proven ability to lead and develop high-performing teams while aligning cross-functional efforts to meet client objectives.

Highest-signal resume keywords

Account ManagementStrategic Client EngagementFinancial ManagementPeople ManagementCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningFinancial ForecastingClient AdvisoryMarketing Performance AnalysisOrganic Growth Strategy

Soft Skills

Strategic ThinkingRelationship BuildingCommunication SkillsProblem-SolvingDecision-Making

Industry Keywords

MarketingAdvertisingMediaCommunicationsClient Retention

About the role

Key responsibilities & impact

Lead strategic direction and account planning across a portfolio of large, complex accounts
Develop deep understanding of client business, industry landscape, and performance drivers
Align agency work with client objectives and measurable business impact
Identify risks and opportunities and adjust strategies to evolving client needs
Drive profitable growth and retention through account stewardship
Own scope intent, commercial framing, pricing alignment, growth opportunities, and financial stewardship with PM and Finance
Lead organic growth opportunities, service expansion, and deeper client engagement
Build and maintain senior-level client relationships
Serve as strategic consultant and provide proactive, insight-driven guidance
Lead client feedback processes and improve satisfaction and partnership quality
Lead and align cross-functional teams to deliver end-to-end solutions
Translate client goals and scope expectations for internal teams and align with delivery planning and workflow governance
Guide onboarding of new clients
Lead, mentor, and develop a high-performing team
Set outcome-based goals and manage performance
Provide coaching, feedback, and development opportunities
Support hiring and onboarding of talent
Contribute to new business research, strategy, and pitch support

Requirements

What you’ll need

8–12 years of experience in account management or a strategic client-facing role (agency experience preferred)
Demonstrated success leading, growing, and retaining client accounts
6+ years of people management experience
Experience working in cross-functional environments within marketing, advertising, media, or communications
Experience in media and/or research is a plus
Strong strategic thinking and ability to translate client needs into actionable plans
Deep understanding of client business, industry dynamics, and marketing performance drivers
Expertise in account planning, financial management, and forecasting
Proven ability to drive organic growth and expand service offerings
Advanced relationship-building and client advisory skills
Strong leadership capabilities with experience managing and developing teams
Cross-functional knowledge across media, creative, analytics, operations, and finance
Excellent communication, problem-solving, and decision-making skills
Results-oriented mindset with ability to manage complexity and change
Submit a resume and brief note outlining healthcare or media experience

Benefits

Comp & perks

Dynamic environment where ideas matter, growth is supported, and work helps elevate healthcare brands
Collaborative environment
Equal employment opportunities
Opportunity to work with media, strategy, and omnichannel analytics experts