Underscore Marketing

Project Manager

• Lead complex projects from initiation through completion, including planning, execution, monitoring, and closure
• Define operational financial management, estimate development, project scoping, project goals, and deliverables aligned with business objectives
• Develop comprehensive project plans covering resource allocation, budgeting, and risk management
• Lead cross-functional teams to deliver projects on time, within scope, and within budget
• Identify project risks, develop mitigation strategies, manage escalations, and conduct risk assessments
• Build and maintain relationships with key stakeholders, including senior leadership
• Communicate project status, risks, and key decisions transparently
• Facilitate stakeholder meetings, workshops, and presentations
• Allocate resources across multiple projects and maximize efficiency
• Mentor and support junior project managers and team members
• Conduct performance reviews and provide feedback
• Identify and implement process improvements; maintain project management templates, tools, and best practices
• Contribute to strategic planning and development of the project management office (PMO)
• Ensure project deliverables meet quality standards and client expectations
• Establish and maintain governance structures, including steering committees and change control boards
• Conduct project post-mortems and document lessons learned
• Oversee estimates, budget monitoring, burn tracking, pacing, forecasting, and delivery variance reporting
• Partner with Client Services and Finance to align with approved budgets and client commitments
• Lead daily or weekly project stand-ups and status meetings
• Review and approve project plans, schedules, and budgets
• Monitor project progress and adjust plans to ensure project success
• Prepare and deliver high-level reports and presentations to stakeholders
• Oversee resource allocation and ensure optimal team performance

Senior Project Manager

Account Manager

• Oversee day-to-day client account management and ensure client priorities, business context, feedback, and success measures are understood across the team
• Partner with project management to align delivery plans, timelines, and workflows with client priorities
• Support account planning and refine strategies to meet evolving client needs
• Ensure deliverables align with client objectives and agency standards
• Support scope alignment, pricing context, account health, and commercial inputs with leadership, Finance, and project management
• Contribute to account forecasting and performance visibility
• Identify and support organic growth opportunities and improved account health
• Build and maintain strong client relationships
• Listen to client needs and provide recommendations and solutions
• Collaborate with client stakeholders and external partners
• Analyze client business, competition, and market landscape
• Translate insights into actionable strategies and recommendations
• Partner with cross-functional teams to develop solutions
• Coordinate media, creative, analytics, and operations teams
• Maintain clear scopes of work and effective workflows
• Support onboarding of new clients
• Manage and develop junior team members through goals, coaching, feedback, and growth opportunities
• Contribute to talent planning and team development
• Support new business efforts through research, strategy, and pitch development

Senior Account Manager

Account Executive

• Lead strategic direction and account planning across a portfolio of large, complex accounts
• Develop deep understanding of client business, industry landscape, and performance drivers
• Align agency work with client objectives and measurable business impact
• Identify risks and opportunities and adjust strategies to evolving client needs
• Drive profitable growth and retention through account stewardship
• Own scope intent, commercial framing, pricing alignment, growth opportunities, and financial stewardship with PM and Finance
• Lead organic growth opportunities, service expansion, and deeper client engagement
• Build and maintain senior-level client relationships
• Serve as strategic consultant and provide proactive, insight-driven guidance
• Lead client feedback processes and improve satisfaction and partnership quality
• Lead and align cross-functional teams to deliver end-to-end solutions
• Translate client goals and scope expectations for internal teams and align with delivery planning and workflow governance
• Guide onboarding of new clients
• Lead, mentor, and develop a high-performing team
• Set outcome-based goals and manage performance
• Provide coaching, feedback, and development opportunities
• Support hiring and onboarding of talent
• Contribute to new business research, strategy, and pitch support

Senior Project Manager

Senior Account Manager

Senior Account Director