Senior Genesys Cloud, Conversational AI Engineer

Uni Systems

. Participate in the design, implementation and support of enterprise-grade Genesys Cloud CX solutions .

Posted 9/25/2026full-timeAthens • GreeceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing Genesys Cloud CX solutions, with a strong focus on Conversational AI, Voicebots, and Chatbots. Proficient in integrating systems through REST APIs and delivering customer engagement solutions across various channels.

Highest-signal resume keywords

Genesys Cloud CX SolutionsConversational AIREST APIsJava ProgrammingCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational AIVoicebotsChatbotsREST APIsJava ProgrammingPython ProgrammingJavaScript ProgrammingJSONWeb ServicesEnterprise Integrations

Soft Skills

Analytical SkillsTroubleshooting SkillsProblem-Solving SkillsEffective CommunicationStakeholder Interaction

Tools & Technologies

Genesys CloudCRM SystemsCloud ServicesAPIs

Industry Keywords

Contact CenterCustomer ExperienceEnterprise ApplicationsProduction Environments

Tech Stack

Tools & technologies

CloudJavaJavaScriptPython

About the role

Key responsibilities & impact

Participate in the design, implementation and support of enterprise-grade Genesys Cloud CX solutions
Design and deliver customer engagement solutions across voice and digital channels, including chat, email, messaging and social media
Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments
Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services
Participate in customer workshops, requirements analysis, architecture design and technical leadership activities
Provide troubleshooting and support for complex production environments

Requirements

What you’ll need

University/College Degree in Computer Science, Information Technology or related discipline
Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies
Proven hands-on experience delivering similar projects
Strong knowledge of REST APIs, JSON, web services and enterprise integrations
Programming experience in Java, Python or JavaScript
Strong analytical, troubleshooting and problem-solving skills
Effective communication skills and ability to interact with both technical and business stakeholders
Excellent knowledge of English language (written and verbal)

Benefits

Comp & perks

People-first approach and open environment to express your ideas
Work-life balance and a hybrid work model
Continuous training and development
Opportunities to join innovation initiatives
Ticket restaurant – meal vouchers
Corporate laptop and equipment
Corporate mobile phone subscription
Health and insurance plan for you and your family members
Employee consulting and guidance support by Ergonomia
Discounts on the services and products of our Group’s companies
Gift vouchers for major life milestones
Special work schedule on summer Fridays and birthdays