Uni Systems

Consultant

• Meet with clients to determine requirements
• Conduct and facilitate seminars and workshops based on clients’ needs
• Analyze and document clients’ requirements comprehensively to provide solutions that fulfill their needs
• Collaborate with Data Engineers, Developers, and other stakeholders to clarify and document requirements
• Oversee project progress and ensure all parties share the same view
• Communicate with involved parties to identify, monitor, and resolve dependencies
• Ensure high product quality
• Provide continuous support on software solutions

Senior Business Consultant

DevOps Engineer

• Collaborate closely with customers' and internal Development teams under the DevOps model
• Apply and promote DevSecOps and agile development practices to deliver business value regularly
• Disseminate information, share knowledge, and promote compliance with IT policies, procedures, and guidelines
• Manage and deliver applications, services, and supporting infrastructure
• Automate complex systems' installation
• Create and maintain deployment pipelines and infrastructure as code using CI/CD tools such as Azure DevOps Pipelines and Jenkins
• Consult and enable customers to adopt CI/CD and DevSecOps processes and approaches
• Create and maintain technical documentation

LLM Engineer

• Participate in the design, implementation and support of enterprise-grade Genesys Cloud CX solutions
• Design and deliver customer engagement solutions across voice and digital channels, including chat, email, messaging and social media
• Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments
• Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services
• Participate in customer workshops, requirements analysis, architecture design and technical leadership activities
• Provide troubleshooting and support for complex production environments

Senior Genesys Cloud, Conversational AI Engineer

Operations

• Monitor the performance status and capacity of computer systems and network devices.
• Perform regular maintenance on computer systems and network equipment.
• Conduct daily administration tasks for systems and network devices.
• Manage and maintain backup processes.
• Monitor and respond to security alerts.
• Provide technical support and troubleshooting for computer systems and network equipment.
• Respond to system alerts and hardware malfunctions.
• Handle user-reported incidents and process change requests.
• Participate in the design and implementation of projects.

IT Operations Center Engineer

• Engage with customers to understand business challenges, objectives, and requirements
• Organize and facilitate workshops, discovery sessions, and stakeholder meetings
• Analyze, document, and validate business and functional requirements
• Translate business needs into clear solution requirements and recommendations
• Collaborate with Solution Architects, Engineers, Project Managers, and Delivery Teams on solution design and implementation
• Support Data, Analytics, AI, and Digital Transformation initiatives
• Coordinate proposal, RFP, and bid response activities
• Prepare business cases, presentations, solution overviews, and customer-facing deliverables
• Monitor actions, risks, dependencies, and key decisions across projects and customer engagements
• Support project delivery, business validation, and customer adoption activities
• Contribute to internal best practices, reusable assets, and knowledge-sharing initiatives

Backend Engineer

• Analyze, design, and implement enterprise Java-based solutions for customers
• Maintain and evolve existing software applications by analyzing and identifying areas for modification
• Cooperate closely with client teams and follow up on business requirements
• Produce and maintain technical and system documentation
• Validate technical feasibility and propose alternative solutions
• Coach and guide young team members

Senior Java Engineer, Documentum

Scrum Master

• Facilitate Scrum events, including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective, and backlog refinement
• Promote the adoption of PM² agile principles and support the team in following agile ways of working
• Remove impediments that prevent the development team from achieving sprint objectives
• Support the Product Owner in backlog management, prioritization, and the creation of clear user stories
• Encourage team self-organization and foster effective collaboration and communication within the team and with other development teams
• Document the team's agile way of working
• Monitor sprint progress using Jira boards, sprint reports, and burndown charts
• Coach the team, Product Owner, and the organization on Scrum practices, roles, and continuous improvement
• Facilitate the identification of lessons learned and implementation of improvements arising from sprint retrospectives

Project Manager

• Coordinate assigned ICT projects and technical initiatives throughout initiation, planning, execution, monitoring and closure under the direction of the Project Manager or designated Operational Actor
• Prepare and maintain project scope, plans, schedules, milestones, work packages, acceptance criteria and project-control records in accordance with PM², Agile or other approved methodologies
• Monitor progress, resources, risks, issues, changes and dependencies, escalating deviations and decisions requiring action
• Coordinate multiple small and medium-sized initiatives in parallel and support timely delivery of agreed outcomes
• Coordinate activities across technical teams covering networks, cloud/data centre, cybersecurity, databases, identity and access management, modern workplace, monitoring, service desk and operations
• Facilitate technical scoping and readiness activities covering environments, access, capacity, integration, testing, architecture, security and operational dependencies
• Coordinate interfaces between technical teams, business owners and specialist functions
• Identify and follow up on blockers and cross-team dependencies through governance and escalation processes
• Organise and facilitate project meetings, technical workshops, status reviews and decision sessions; maintain agendas, minutes, action and decision records
• Coordinate communication and follow-up with business stakeholders, technical teams, suppliers and consultants
• Support preparation of Procurement Requests, Requests for Service, Terms of Reference and related documentation
• Support supplier mobilisation and contract implementation by tracking actions, man-days, deliverables, acceptance evidence and dependencies
• Maintain project plans, status reports, dashboards, action, decision, dependency and change logs, and an auditable project repository
• Prepare management reports and briefing materials
• Coordinate testing, acceptance, handover, operational readiness, knowledge transfer, closure and lessons learned
• Propose improvements to project coordination, reporting, templates and knowledge management
• Perform other relevant duties as assigned by the supervisor

ICT Project Coordinator

ServiceNow

• Implement new configurations and customizations of the ServiceNow platform.
• Analyze and advise on requests for implementing new ServiceNow functionalities.
• Test and validate proposed changes.
• Write and implement code on the ServiceNow platform.
• Perform application and code reviews to ensure system integrity.
• Manage and maintain the ServiceNow instance, including binaries, configuration, keystores, Tomcat, Java, local backups, and performance tuning, ensuring functionality and security compliance.
• Keep ServiceNow up to date, upgrade it, and apply application patches.
• Manage and maintain MariaDB database files and services used by ServiceNow.
• Analyze and resolve application-related incidents and perform bug fixes.
• Provide recommendations on business requirements and contribute to technical designs.
• Maintain current solution documentation, including technical documentation, SOPs, user manuals, and knowledge base articles.

Senior Business Consultant

DevOps Engineer

Senior Genesys Cloud, Conversational AI Engineer

IT Operations Center Engineer

Senior Business Consultant

Senior Java Engineer, Documentum

Scrum Master

ICT Project Coordinator

ServiceNow Developer