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Bilingual Customer Service Representative, English and Spanish
Unifin Inc. Handle inbound and outbound calls in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and maintaining high customer satisfaction. Bilingual proficiency in Spanish and English enhances the ability to serve a diverse clientele in a call center environment.
Highest-signal resume keywords
Bilingual (Spanish/English)Customer Service ExperienceProblem-Solving SkillsCommunication SkillsInsurance Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsTeam-OrientedDependableProfessional
Industry Keywords
BPO SetupCall Center EnvironmentCustomer InteractionsService RequestsPolicy-Related Needs
About the role
Key responsibilities & impact- Handle inbound and outbound calls in a call center environment
- Serve as the first point of contact for customers
- Interact with customers via phone, email, and in-person to address questions, concerns, and service requests
- Assist customers with payments, renewals, cancellations, and other policy-related needs
- Resolve customer issues and complaints promptly while maintaining a professional and positive attitude
- Provide accurate information regarding company products, services, and policies
- Document customer interactions and maintain detailed records
- Collaborate with team members to achieve departmental goals and service standards
- Maintain high levels of customer satisfaction
Requirements
What you’ll need- Bilingual (Spanish/English) strongly preferred
- At least 2 years or more customer service experience in a BPO setup
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to remain calm in difficult situations
- Customer service experience required
- Insurance industry experience is a plus
- Good organizational skills
- Team-oriented, dependable, and professional
- Availability for a full-time position and flexibility to work shifting schedules
Benefits
Comp & perks- Full-time position
- Flexible shifting schedule