Unifin Inc

Customer Support

• Handle inbound and outbound calls in a call center environment
• Serve as the first point of contact for customers
• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests
• Assist customers with payments, renewals, cancellations, and other policy-related needs
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude
• Provide accurate information regarding company products, services, and policies
• Document customer interactions and maintain detailed records
• Collaborate with team members to achieve departmental goals and service standards
• Maintain high levels of customer satisfaction

Bilingual Customer Service Representative, English and Spanish

Compliance

• Handle office tasks, including filing, generating reports and presentations, and setting up meetings
• Use computers to generate reports, transcribe meeting minutes, create presentations, and conduct research
• Maintain polite and professional communication via phone, email, and mail
• Anticipate the needs of others to ensure a seamless and positive experience
• Support staff members performing audits for normal operations or compliance requirements
• Assist the Compliance Manager in developing, initiating, maintaining, and revising compliance program policies and procedures

Compliance Admin

Human Resources

• Administer and manage statutory benefits, including SSS, PhilHealth, Pag-IBIG, and BIR, and ensure timely submission of reports
• Coordinate company-initiated benefits such as HMO and group insurance
• Maintain accurate employee records in HRIS and ensure compliance with data privacy standards
• Monitor sick leave and vacation leave records for proper tracking and compliance
• Support audits, compliance checks, and employee inquiries related to compensation and benefits
• Liaise with government offices or external providers to process documents when required
• Perform occasional fieldwork for document processing
• Oversee employee benefits, statutory compliance, and leave records

Compensation and Benefits Specialist

QA Engineer

• Create, maintain, and execute test plans, test cases, regression suites, and testing documentation
• Perform manual functional, regression, smoke, exploratory, integration, and user acceptance testing
• Identify, document, reproduce, prioritize, and track software defects through resolution
• Work directly with developers to troubleshoot issues, clarify expected behavior, and validate fixes
• Participate in requirements and release discussions and provide QA feedback on testability, risks, and readiness
• Develop, maintain, and execute automated test cases using Playwright, Selenium, Cypress, or comparable frameworks
• Identify repetitive, high-value, and regression-prone scenarios suitable for automation
• Maintain automated test suites and investigate test failures with developers
• Maintain test cases, test results, defect records, release validation documentation, and QA artifacts
• Improve QA processes, testing standards, regression coverage, defect-prevention practices, testing workflows, tools, and documentation

Bilingual Customer Service Representative, English and Spanish

Compliance Admin

Compensation and Benefits Specialist

Software QA Analyst