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Bilingual Customer Service Representative – Seasonal
Unifin Inc. Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and problem-solving skills while effectively managing customer inquiries and complaints in a financial services environment. Proficient in handling escalated situations and providing suitable solutions across various communication channels.
Highest-signal resume keywords
BPO ExperienceFluent In English And SpanishExcellent Communication SkillsProblem-Solving SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResolutionComplaint HandlingProbing SkillsService Problem ResolutionEscalation Management
Soft Skills
EmpathyCompassionProfessional Attitude
Tools & Technologies
USB Headset With Noise-Canceling MicrophoneLaptop Or Desktop With 2.0 GHz Processor16 GB RAM256 GB Hard-Drive SpaceHardwired Internet Connection
Industry Keywords
Financial ServicesCustomer ServiceBPOInbound CallsCommunication Channels
About the role
Key responsibilities & impact- Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers
- Resolve service problems and identify causes of customer complaints
- Answer customer queries accurately, satisfactorily, and promptly
- Address service-related concerns and provide suitable solutions through email, chat, social channels, and other communication channels
- Escalate customer complaints to the Operations Supervisor when needed
- Ensure customer issues are resolved efficiently
- Provide accurate and complete information using company communication methods
Requirements
What you’ll need- At least 1 year of BPO experience
- Finished high school education
- Strong interpersonal and comprehension skills
- Capable of handling escalated situations, remittances, and disputes
- Excellent communication skills
- Demonstrable probing and problem-solving skills
- Fluently speak both English and Spanish
- Laptop or desktop with at least a 2.0 GHz processor (i5, i7 or higher)
- At least 16 GB of RAM
- At least 256 GB hard-drive space with 20 GB available free space
- One available USB port
- USB headset with noise-canceling microphone
- Cable or fiber internet access; DSL and satellite are not permitted
- Minimum download speed of 10 Mbps and upload speed of 2 Mbps
- Hardwired connection to the PC/laptop; wireless internet access is not permitted
Benefits
Comp & perks- Promotions based on merit, past performance, and leadership potential
- Employee recognition and support for success
- Growth opportunities
- Developing and mentoring employees with potential
- Temporary work-from-home arrangement