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Bilingual Customer Service & Sales Specialist, Spanish/English
Unifin Inc. Promptly and professionally answer high-volume inbound phone calls from retail customers, professional mechanics, commercial repair shops, and dealerships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in automotive parts sales and customer service, utilizing electronic parts catalogs and inventory management systems to efficiently process orders and resolve customer inquiries. Bilingual in Spanish and English, with strong verbal communication skills tailored for high-volume telephone interactions.
Highest-signal resume keywords
Bilingual Spanish/EnglishAutomotive Parts Sales ExperienceElectronic Parts Catalogs (EPC)Inventory Management SystemsVerbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automotive Systems KnowledgeVehicle Mechanics UnderstandingData EntryOrder ProcessingTechnical Fitment Lookup
Soft Skills
Active ListeningPatienceEngagement
Tools & Technologies
CDKEpicorPOS SystemsElectronic Lookup Systems
Industry Keywords
Automotive Customer ServiceParts Counter ExperienceUpsellingCross-SellingOrder Fulfillment
About the role
Key responsibilities & impact- Promptly and professionally answer high-volume inbound phone calls from retail customers, professional mechanics, commercial repair shops, and dealerships
- Utilize digital parts catalogs, electronic lookup systems such as CDK and Epicor, manufacturer-specific databases, and fitment guides to identify components by Year, Make, Model, or VIN
- Enter, verify, and finalize customer orders, payments, and invoices in POS and inventory control management systems
- Recommend companion items such as gaskets, seals, fluids, and specialty tools through upselling and cross-selling
- Provide pricing, product availability, shipping rates, and delivery timeframes
- Address questions about warranties, core charges, and return policies
- Resolve order discrepancies, shipping delays, and basic technical fitment complaints
- Coordinate with warehouse personnel, shipping managers, and delivery drivers to track pending fulfillments and flag out-of-stock items for reorder
Requirements
What you’ll need- Bilingual Spanish/English strongly preferred
- Minimum of 1–2 years of experience in automotive parts sales, automotive customer service, or working at a parts counter/call center
- Strong baseline knowledge of automotive systems, vehicle mechanics, and major component categories
- Hands-on experience with electronic parts catalogs (EPC), inventory systems, and basic database management
- Excellent verbal communication and an active, patient listening style tailored for telephone-based customer interactions
- Capable of looking up technical data on a computer screen while maintaining an engaging, clear conversation with a client on the phone
- Ability to work extended periods sitting at a desk and wearing a phone headset
- Ability to handle high-volume screen usage and continuous data entry
Benefits
Comp & perks- Fast-paced team environment
- Opportunity to grow with UNIFIN
- Continuous learning
- High-performing team of self-driven professionals