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Customer Service Representative
Unifin Inc. Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a financial services environment, effectively resolving inquiries and complaints while maintaining a positive and professional demeanor. Proficient in both English and Spanish, with the ability to handle escalated situations and provide accurate information through various communication channels.
Highest-signal resume keywords
BPO ExperienceCustomer Service Problem ResolutionFluent In English And SpanishExcellent Communication SkillsStrong Interpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-Solving SkillsComprehension SkillsHandling Escalated SituationsRemittancesDisputes
Soft Skills
Empathetic AttitudeCompassionate AttitudeProfessional Attitude
Tools & Technologies
Laptop With 2.0 GHz ProcessorUSB Headset With Noise-Canceling MicrophoneCable Or Fiber Internet Access
Industry Keywords
Financial ServicesCustomer InquiriesCustomer ComplaintsInbound CallsCommunication Methods
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers
- Resolve customer service problems and complaints
- Answer customer queries accurately, satisfactorily, and promptly
- Address service-related concerns and provide suitable solutions through email, chat, social channels, and other communication methods
- Escalate customer complaints to the Operations Supervisor when needed
- Ensure customer issues are resolved efficiently
- Provide accurate and complete information using company communication methods
Requirements
What you’ll need- At least 1 year of BPO experience
- Finished high school education
- Strong interpersonal and comprehension skills
- Capable of handling escalated situations, remittances, and disputes
- Excellent communication, probing, and problem-solving skills
- Fluent in both English and Spanish
- Laptop (not MacBook or iOS) with at least a 2.0 GHz processor (i5, i7, or higher)
- At least 16 GB of RAM
- 256 GB hard-drive space with 20 GB available
- One available USB port
- USB headset with noise-canceling microphone
- Cable or fiber internet access with minimum 75 Mbps download and 75 Mbps upload speeds
- Hardwired connection to the PC/laptop; wireless internet is not permitted
- DSL and satellite internet are not permitted
Benefits
Comp & perks- Opportunities for growth, development, and mentoring
- Merit-based promotions
- Recognition for top employees
- Leadership development opportunities
- Temporary work-from-home arrangement