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Customer Service Representative
Unifin Inc. Handle inbound calls involving customer inquiries and complaints in a financial/banking services environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a financial services environment, effectively resolving inquiries and complaints while maintaining a professional and empathetic demeanor. Proficient in communication methods and capable of handling escalated situations with problem-solving abilities.
Highest-signal resume keywords
Customer Service ExperienceInterpersonal SkillsProblem-Solving SkillsExcellent Communication SkillsBPO Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResolutionComplaint HandlingProbing SkillsAssessment CompletionApplication Process Management
Soft Skills
EmpathyCompassionFlexibilityProfessional Attitude
Tools & Technologies
Email CommunicationChat SupportSocial Media Channels
Industry Keywords
Financial ServicesBPOInbound CallsEscalated SituationsRemittancesDisputes
About the role
Key responsibilities & impact- Handle inbound calls involving customer inquiries and complaints in a financial/banking services environment
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers
- Resolve customer service problems and complaints
- Answer customer queries accurately, satisfactorily, and promptly
- Address service concerns and provide appropriate solutions through email, chat, or social channels
- Escalate complaints to the Operations Supervisor when needed
- Ensure customer issues are resolved efficiently
- Provide accurate and complete information using company communication methods
- Complete all required assessments and the application process
Requirements
What you’ll need- At least 1 year of BPO experience
- Finished high school education
- Strong interpersonal and comprehension skills
- Flexible in shifting schedule
- Capable of handling escalated situations, remittances, and disputes
- Excellent communication skills
- Demonstrable probing and problem-solving skills
- Cable or fiber internet access; DSL and satellite are not permitted
- Minimum download and upload speed of 10 Mbps
- Hardwired connection to the PC/laptop; wireless access is not permitted
- Backup ISP/internet connection
Benefits
Comp & perks- Growth opportunities
- Employee development and mentoring
- Merit-based promotions
- Recognition for top employees
- Leadership development opportunities
- Work-from-home arrangement
- Full-time, permanent employment