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Customer Service Representative – Seasonal, English
Unifin Inc. Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a financial services environment, effectively resolving inquiries and complaints while maintaining a positive and professional demeanor. Proficient in both English and Spanish, with the ability to handle escalated situations and provide accurate information through various communication channels.
Highest-signal resume keywords
BPO ExperienceCustomer Service SkillsFluent In English And SpanishProblem-Solving SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResolutionComplaint HandlingProbing SkillsDispute ManagementRemittance Processing
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessional AttitudeComprehension Skills
Tools & Technologies
USB Headset With Noise-Canceling MicrophoneLaptop Or Desktop With 2.0 GHz Processor16GB RAM256 GB Hard DriveCable Or Fiber Internet Access
Industry Keywords
Financial ServicesCustomer ComplaintsInbound CallsService ProblemsCommunication Methods
About the role
Key responsibilities & impact- Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers
- Resolve service problems and customer complaints
- Answer customer queries accurately, satisfactorily, and in a timely manner
- Address customer concerns and provide solutions through email, chat, social channels, and other communication methods
- Escalate customer complaints to the Operations Supervisor when necessary
- Ensure customer issues are resolved efficiently
- Provide accurate and complete information using company communication methods
Requirements
What you’ll need- At least 1 year of BPO experience
- Finished high school education
- Strong interpersonal and comprehension skills
- Capable of handling escalated situations, remittances, and disputes
- Excellent communication skills
- Demonstrable probing and problem-solving skills
- Fluent in both English and Spanish
- Laptop or desktop with at least a 2.0 GHz processor (I5, I7 & up processor)
- At least 16GB of RAM
- 256 GB hard drive space with 20GB available free space
- One available USB port
- USB headset with noise-canceling microphone
- Cable or fiber internet access; DSL and satellite are not permitted
- Minimum download speed of 10 Mbps and upload speed of 2 Mbps
- Hardwired connection to the PC/laptop; wireless internet access is not permitted
Benefits
Comp & perks- Promotions based on merit, past performance, and leadership potential
- Growth opportunities
- Employee development and mentoring
- Recognition and support for top employees
- Temporary work from home arrangement