Property Management Specialist

Unifin Inc

. Send move-in documentation, including leases, move-in statements, and welcome emails, as applications are approved .

Posted 11/5/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and negotiation skills while managing move-in documentation and resident relations. Proficient in data entry and maintaining accuracy in a fast-paced environment, ensuring compliance with established processes and guidelines.

Highest-signal resume keywords

Data Entry SkillsCustomer Service OrientationBPO ExperienceAttention To DetailProfessional Phone Demeanor

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Move-In Documentation ProcessingApplication ReviewIncome CalculationFraud DetectionDocument Uploading

Soft Skills

Negotiation SkillsStress ManagementOrganizational SkillsProfessional BehaviorCommunication Skills

Tools & Technologies

OnesiteOcrolus

Industry Keywords

Resident RelationsMove-In ProcessApplication ProcessingData AccuracyHigh-Paced Environment

About the role

Key responsibilities & impact

Send move-in documentation, including leases, move-in statements, and welcome emails, as applications are approved
Call move-ins promptly to explain the move-in process and required documentation
Identify missing move-in documents and coordinate collection with future residents
Upload relevant documents and enter notes in Onesite
Ensure data is entered accurately into Onesite for reporting
Process written notices to vacate and schedule pre-move-out inspections
Explain resident expectations and requirements
Process late letters, renewal leases, renewal letters, and renewal reminders
Answer and thoroughly document resident relations line calls
Review application supporting documentation using technology such as Ocrolus
Identify missing or fraudulent documents and coordinate with future residents and site teams
Calculate applicant income accurately and consistently
Complete applications and upload relevant documents and notes in Onesite
Apply screening parameters and applicant requirements
Explain approval, conditional approval, and denial reasons
Troubleshoot improper data entry, fraudulent documents, and site-team escalations
Perform administrative duties as needed

Requirements

What you’ll need

Excellent proficiency in English (speaking, reading, and writing)
Professional and pleasant phone demeanor, including during difficult conversations
Customer service orientation and negotiation skills
At least 2 years of BPO experience
Data entry skills
Experience with inbound, outbound, email, and chat interactions
High degree of accuracy and attention to detail
Ability to manage stress in a high-paced environment across several different sites
Professional behavior in diverse situations and communication modes
Detail-oriented and organized
Adherence to established processes and guidelines
Ability to meet strict deadlines and scheduling requirements
Availability to work a flexible schedule between 8 am–6 pm CST, Monday–Sunday, with two rest days per week determined by the client

Benefits

Comp & perks

Full-time employment
Work-from-home arrangement
Two rest days per week
Flexible schedule between 8 am–6 pm CST, Monday–Sunday
Growth opportunities
Mentoring and development opportunities
Promotions based on merit, past performance, and leadership potential
Recognition and support for top employees