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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing customer accounts and resolving technical issues. Proficient in Microsoft Office and capable of analyzing service data to enhance customer retention and satisfaction.
Highest-signal resume keywords
Customer Account ManagementTechnical Issue ResolutionMicrosoft Office ProficiencySales Closing TechniquesOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ReviewService Ticket ManagementBasic Router ConfigurationData AnalysisCharge Generation
Soft Skills
Strong Communication SkillsAccountabilityInnovative Mindset
Industry Keywords
Customer RetentionCancellation ManagementService History AnalysisTechnical Feasibility AssessmentHigher Education in Business Administration
About the role
Key responsibilities & impact- Handle cancellation requests by resolving issues and retaining customers
- Assess technical feasibility, offer plans, and close sales to prevent cancellations
- Review customer account information, payments, plans, and service history
- Activate or deactivate plans and generate charges on customer accounts
- Open, record, forward, and close service tickets in the system
- Analyze connection and call logs to assist in resolving customer service cases
- Record tasks and complete internal spreadsheets
- Access customer routers and perform basic configurations to resolve simple technical issues
Requirements
What you’ll need- Strong communication, organizational, and accountability skills
- Innovative mindset
- Proficiency in Microsoft Office
- Completed or ongoing higher education in Business Administration, Communications, Sales, or related fields
- Position available for people with disabilities
- Training schedule: Monday through Friday, from 8:00 a.m. to 12:00 p.m. and from 1:12 p.m. to 6:00 p.m.
- After training: Monday through Friday, from 12:00 p.m. to 5:00 p.m. and from 6:00 p.m. to 9:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m.
Benefits
Comp & perks- Health insurance
- Dental insurance
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Meal allowance
- Education assistance
- Complimentary internet service
- School supplies allowance
- New parent assistance
- Unifique Rewards Program – profit-sharing bonus (PPR)
- Five-year service award
- Psychological support
- Childcare assistance
- Assistance for children with disabilities
- Birthday gift
- Uniforms and equipment
- Partner discounts and benefits
- Discounts on Unifique services
- Possibility of working from home