Unifique

Systems Engineer

• Collaborate with internal stakeholders to understand business and user requirements, translating them into clear, detailed specifications
• Conduct interviews, workshops, and process analysis to capture and document functional and non-functional requirements
• Design efficient, scalable system architectures, including data structures, workflows, user interfaces, and integrations
• Evaluate suitable technologies and platforms and ensure the technical feasibility of proposed solutions
• Collaborate with software developers to implement and test systems
• Participate in the full software development lifecycle, from coding and debugging through unit, integration, and user acceptance testing
• Provide ongoing support for production systems by identifying and resolving issues
• Implement enhancements and upgrades
• Collaborate with operations and technical support teams to ensure system stability, security, and performance

Systems Analyst

Analyst

• Handle cancellation requests by addressing the underlying reasons and retaining customers
• Assess technical feasibility, offer plans, and complete sales to reverse cancellations
• Review customer registration details, payments, plans, and service history
• Activate or deactivate plans and generate charges on customer accounts
• Open, record, forward, and close service tickets in the system
• Analyze connection logs and call records to help resolve service requests
• Record tasks and complete internal spreadsheets
• Access customer routers and perform basic configurations to resolve simple technical issues

Systems Analyst

Retention Analyst