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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing customer cancellation requests and service tickets. Proficient in analyzing technical issues and utilizing Microsoft Office to maintain accurate records and reports.
Highest-signal resume keywords
Customer RetentionTechnical Feasibility AssessmentMicrosoft Office ProficiencyService Ticket ManagementBasic Router Configuration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Registration ReviewCancellation Request HandlingService History AnalysisPlan Activation and DeactivationCharge Generation
Soft Skills
Strong Communication SkillsOrganizational SkillsAccountabilityInnovative Mindset
Industry Keywords
Business AdministrationCommunicationsSalesCustomer Service
About the role
Key responsibilities & impact- Handle cancellation requests by addressing the underlying reasons and retaining customers
- Assess technical feasibility, offer plans, and complete sales to reverse cancellations
- Review customer registration details, payments, plans, and service history
- Activate or deactivate plans and generate charges on customer accounts
- Open, record, forward, and close service tickets in the system
- Analyze connection logs and call records to help resolve service requests
- Record tasks and complete internal spreadsheets
- Access customer routers and perform basic configurations to resolve simple technical issues
Requirements
What you’ll need- Strong communication, organizational, and accountability skills
- Innovative mindset
- Proficiency in Microsoft Office
- Completed or ongoing higher education in Business Administration, Communications, Sales, or a related field
- Position available for people with disabilities (PwD)
Benefits
Comp & perks- Health Insurance
- Dental Plan
- Pharmacy Discount Program
- Life Insurance
- Transportation Allowance
- Meal Allowance
- Education Assistance
- Complimentary Internet Service
- School Supplies Assistance
- Maternity Support Allowance
- Unifique Profit-Sharing Program (PPR)
- Five-Year Service Award
- Psychological Support
- Childcare Assistance
- Assistance for children with disabilities
- Birthday Gift
- Uniforms and Equipment
- Partner Discounts and Benefits
- Discounts on Unifique Services
- Possibility of Working from Home