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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while assisting patients with technology and troubleshooting issues. Capable of performing light maintenance and documentation while ensuring a positive experience for patients during their hospital stay.
Highest-signal resume keywords
Customer ServiceBasic TroubleshootingTechnical Repair ExperienceBasic Computer SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic TroubleshootingTechnical Repair ExperienceBasic Computer SkillsInstallation of 32-Inch TelevisionLight Maintenance
Soft Skills
Strong Communication SkillsFriendly AttitudeTime Management
Tools & Technologies
Bedside TVsInteractive TechnologyHand Tools
Certifications & Qualifications
High School Diploma or EquivalentHospital Onboarding Requirements
Industry Keywords
Patient ExperienceHealth ScreeningsCOVID-19 VaccinationImmunizations
About the role
Key responsibilities & impact- Deliver outstanding customer service to patients and hospital staff
- Help patients navigate and use bedside TVs and interactive technology
- Troubleshoot basic technical issues and work with teammates to resolve more complex problems
- Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices
- Perform light maintenance to keep systems operating smoothly
- Complete basic computer documentation and service records accurately
- Help ensure every patient has a positive technology experience during their hospital stay
- Perform all other duties as assigned
Requirements
What you’ll need- Strong communication skills and a friendly, professional attitude
- Ability to work independently and manage your time effectively
- Basic computer skills and comfort learning new technology
- Basic troubleshooting or technical repair experience
- Ability to install a 32-inch television on a wall mount
- Experience using basic hand tools
- High school diploma or equivalent
- Ability to travel to assigned hospital locations
- Ability to lift up to 50 pounds and climb a 6-foot ladder
- Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination
Benefits
Comp & perks- Medical, Dental and Vision Insurance Plan options
- Pet Insurance Plan
- 401k Plan with Employer Match
- Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- Career development and potential for advancement opportunities
- Performance bonuses
- Employee Recognition Rewards Program