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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Oracle HCM Cloud support, including system enhancements, data validation, and reporting. Possesses strong analytical and problem-solving skills to effectively manage HRIS operations and improve processes across global teams.
Highest-signal resume keywords
Oracle HCM Cloud SupportHR Data ManagementSystem Testing and UATAnalytical and Problem-Solving SkillsHRIS Operations Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle HCM CloudHR Data ValidationSystem TestingData ExtractionHR ProcessesData Quality ControlsIncident ManagementChange ManagementRelease ManagementHR Case Management
Soft Skills
Excellent Communication SkillsAttention to DetailAbility to Manage Competing PrioritiesCollaboration SkillsStructured Approach to Work
Tools & Technologies
OTBIBI PublisherHCM Data LoaderHCM ExtractsHR Help Desk Solutions
Certifications & Qualifications
Oracle HCM Cloud Certification
Industry Keywords
HRISEnterprise Application SupportGlobal HR OperationsContinuous ImprovementITIL
Tech Stack
Tools & technologiesCloudOracle
About the role
Key responsibilities & impact- Support the day-to-day operation of Oracle HCM, investigate incidents, resolve functional issues and respond to requests from HR teams across different countries.
- Work with local HR teams, IT and the external support partner to coordinate issue resolution, follow up on escalations and ensure reliable HRIS service.
- Contribute to system enhancements, user acceptance testing and Oracle quarterly releases.
- Support HR data validation, reporting and data extraction activities while maintaining accurate, reliable and secure employee information.
- Identify opportunities to simplify processes, improve system usage and contribute to efficient, standardized ways of working.
- Maintain documentation and knowledge articles, share best practices and support colleagues and HR users.
- Investigate and resolve system issues, test new features and explore improved ways of working.
Requirements
What you’ll need- Bachelor's degree in Human Resources, Information Technology, Business Administration or a related field, or equivalent relevant professional experience.
- At least 3 years of relevant experience in HRIS, HR technology, enterprise application support or a similar role.
- Hands-on experience supporting Oracle HCM Cloud, ideally in a global or multi-country environment.
- Good understanding of HR processes, system support and HR data quality.
- Experience investigating functional system issues, analyzing data discrepancies and coordinating issue resolution.
- Experience with system testing, UAT, regression testing or implementation of system enhancements.
- Familiarity with HR data management, reporting and data quality controls.
- Strong analytical, troubleshooting and problem-solving skills, with attention to detail and a structured approach to work.
- Excellent written and verbal communication skills in English. Other languages are a plus.
- Ability to manage competing priorities, work independently and collaborate with stakeholders across different countries and functions.
- Experience with Oracle HCM modules such as Core HR, Talent Management, Performance Management and Compensation is preferred.
- Familiarity with Oracle HR Help Desk or other HR case management and ticketing solutions is preferred.
- Experience working with an AMS provider, external technology vendors or a structured service delivery model is preferred.
- Knowledge of incident, problem, change and release management practices; familiarity with ITIL is an advantage.
- Familiarity with Oracle HCM reporting tools, such as OTBI and BI Publisher, is preferred.
- Familiarity with HCM Data Loader (HDL), HCM Extracts or HR system integrations is an advantage.
- Experience with service performance metrics, root cause analysis, knowledge management or continuous improvement initiatives is preferred.
- Oracle HCM Cloud certification is an advantage.
- CV must be submitted in English.