IT Service Desk Specialist

Union Home Mortgage Corp.

. Serve as the primary contact for external offices regarding technical support issues .

Posted 10/9/2026full-timeRemote • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and training for computer systems, software, and mobile devices, while ensuring efficient incident resolution and customer satisfaction. Possesses strong communication and analytical skills to enhance workflows and support self-service technology for users.

Highest-signal resume keywords

Technical SupportHelp Desk ExperienceCustomer Service SkillsTroubleshooting LAN Hardware/SoftwareTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTroubleshootingIncident ResolutionPassword ResetsOperating Systems KnowledgeDesktop Devices SupportEnd-User ApplicationsCloud TechnologiesMobile Devices SupportTicketing System Documentation

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical SkillsPositive AttitudeTeam Collaboration

Industry Keywords

IT SupportCustomer InteractionService LevelsSelf-Service TechnologyE-Verify

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary contact for external offices regarding technical support issues
Support, educate, and train decentralized office employees on applications and technology
Provide technical assistance for computer systems, software, hardware, mobile devices, and end-user applications
Respond to support requests and incidents in person, in writing, or over the phone while sitting at a desk for long periods
Troubleshoot technical issues, provide technical assistance, support system usage, and perform password resets
Document each customer interaction clearly in the ticketing system
Train customers to support future self-service using technology
Research and resolve customer calls requiring follow-up
Comply with documented processes and work toward expected service levels
Prioritize and resolve incidents; monitor assigned incidents for timely resolution
Respond to initial phone calls in a fast-paced help desk environment
Provide insights and recommendations to improve efficiency and workflows

Requirements

What you’ll need

High school diploma or equivalent
1+ year of experience in help desk or related IT field
1+ year of experience in a field requiring customer service skills
Familiarity with or experience troubleshooting LAN hardware/software, desktop devices, and end-user applications on mid-range systems, cloud, and mobile devices
Ability to triage technical issues efficiently and effectively
Ability to quickly learn new technologies and applications
Knowledge of relevant operating systems, languages, and environments
Great verbal and written communication skills
Positive working attitude, contributing as an individual and team member to accomplish goals
Strong analytical skills, decisiveness, and sound judgment
Knowledge of current and evolving information technologies, including telecommunications, electronic data distribution networks, and computers
Willingness and ability to work occasional holidays, weekends, and evenings
Ability to manage time and adapt to changes in workflow
Must be authorized to work in the United States; employer participates in E-Verify