Union Home Mortgage Corp.

Closer

• Thoroughly review loan files to confirm all conditions are cleared and files are ready to close
• Prepare closing documents with accurate closing fees and proper closing conditions
• Verify legal names, legal addresses, terms, price, rate, title work, hazard information, and other details
• Review and deliver Closing Disclosures while ensuring compliance with program guidelines and company policies
• Set up funding and send wires to title companies for disbursement
• Maintain a closing pipeline within warehouse wire time limitations and contract closing dates
• Deliver complete closed loan files in a timely manner
• Maintain current knowledge and training on all HFA products offered at UHM
• Assist with post-closing findings
• Close a minimum of 70 loans per month
• Perform other duties as assigned

Bond Closer – Retail

Recruitment

• Make outbound calls to prospective Loan Officer candidates from company-provided lists
• Introduce candidates to Union Home Mortgage and generate interest in career opportunities
• Qualify candidates using basic recruiting criteria and company guidelines
• Schedule introductory meetings between interested candidates and Regional Managers or recruiting leaders
• Accurately document call activity, notes, and scheduled appointments in the recruiting CRM
• Conduct timely follow-up with prospective candidates
• Meet established daily, weekly, and monthly activity goals, including calls made, conversations held, and appointments scheduled
• Maintain a professional and positive representation of the company in all candidate interactions
• Ensure compliance with Company policies and procedures

Retail Recruiting Dialer

IT Specialist

• Serve as the primary contact for external offices regarding technical support issues
• Provide technical assistance and support for computer systems, software, hardware, mobile devices, and applications
• Troubleshoot technical issues and provide system usage support
• Perform password resets and other technical assistance
• Document each customer interaction clearly in the ticketing system
• Train customers to promote future self-service
• Research and resolve customer calls requiring follow-up
• Comply with documented processes and meet expected service levels
• Prioritize and resolve incidents
• Monitor assigned incidents for timely resolution according to service levels
• Respond to initial phone calls in a fast-paced help desk environment
• Provide recommendations to improve efficiency and workflows
• Support, educate, and train decentralized office employees to reduce recurring support requests

Bond Closer – Retail

Retail Recruiting Dialer

IT Service Desk Specialist