IT Service Desk Specialist

Union Home Mortgage Corp.

. Serve as the primary contact for external offices regarding technical support issues .

Posted 9/17/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for computer systems, software, and hardware while ensuring effective communication and customer service. Capable of troubleshooting technical issues and training users to enhance self-service capabilities.

Highest-signal resume keywords

Technical SupportHelp Desk ExperienceCustomer Service SkillsTroubleshooting LAN Hardware/SoftwareStrong Verbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTroubleshootingPassword ResetsIncident ManagementOperating Systems KnowledgeEnd-User ApplicationsCloud TechnologiesMobile Devices SupportAnalytical SkillsTime Management

Soft Skills

Positive Working AttitudeTeam CollaborationDecisivenessSound JudgmentAdaptability

Tools & Technologies

Ticketing SystemTelecommunicationsElectronic Data Distribution Networks

Industry Keywords

Help DeskIT SupportCustomer InteractionService LevelsSelf-Service Training

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary contact for external offices regarding technical support issues
Provide technical assistance and support for computer systems, software, hardware, mobile devices, and applications
Troubleshoot technical issues and provide system usage support
Perform password resets and other technical assistance
Document each customer interaction clearly in the ticketing system
Train customers to promote future self-service
Research and resolve customer calls requiring follow-up
Comply with documented processes and meet expected service levels
Prioritize and resolve incidents
Monitor assigned incidents for timely resolution according to service levels
Respond to initial phone calls in a fast-paced help desk environment
Provide recommendations to improve efficiency and workflows
Support, educate, and train decentralized office employees to reduce recurring support requests

Requirements

What you’ll need

High school diploma or equivalent
1+ year of experience in help desk or related IT field
1+ year of experience in a field requiring customer service skills
Familiarity with or experience troubleshooting LAN hardware/software, desktop devices, end-user applications, mid-range systems, cloud, and mobile devices
Ability to triage technical issues efficiently and effectively
Ability to learn new technologies and applications quickly
Knowledge of relevant operating systems, languages, and environments
Strong verbal and written communication skills
Positive working attitude and ability to contribute individually and as a team member
Strong analytical skills, decisiveness, and sound judgment
Knowledge of current and evolving information technologies, including telecommunications, electronic data distribution networks, and computers
Willingness and ability to work occasional holidays, weekends, and evenings
Ability to manage time and adapt to changes in workflow
Authorization to work in the U.S. as verified through E-Verify

Benefits

Comp & perks

Diversity, equity, and inclusion programs and policies
Equal employment opportunity and anti-discrimination protections
Remote work arrangement (Full Time Fully Remote)