Customer Service Representative

Uniphar

. Process telephone, email, fax, representatives’ orders, credits and debits .

Posted 9/18/2026full-timeSligo • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, utilizing SAP and CRM tools to enhance customer experience while achieving KPI targets. Proficient in Microsoft Office Applications and possesses strong interpersonal and communication skills to effectively manage customer needs.

Highest-signal resume keywords

Customer Support ExperienceSAP ExperienceCRM ExperienceMicrosoft Office ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPCRMMicrosoft Office ApplicationsOrder ProcessingKPI Achievement

Soft Skills

Proactive Problem SolvingAnalytical ThinkingEmpathyTime ManagementTeam Collaboration

Tools & Technologies

BCT CRM Tool

Industry Keywords

Customer ExperienceCommercial Supply ChainsProduct KnowledgeOrder Delivery SchedulesProcess Improvement

About the role

Key responsibilities & impact

Process telephone, email, fax, representatives’ orders, credits and debits
Advise customers about product availability and order delivery schedules
Resolve product or service queries and follow up to ensure resolution is communicated
Use the BCT CRM tool to record, resolve and enhance the customer experience
Assist customers with financial account queries
Highlight process or order delays to the Team Leader or Manager
Ensure accuracy and minimise errors
Follow company procedures and operate proactively
Achieve weekly and monthly KPI targets
Contribute to department objectives aligned with the overall business strategy
Perform ad hoc duties as directed by the Team Leader or Manager

Requirements

What you’ll need

Track record in customer support
SAP and CRM experience
Proficient in Microsoft Office Applications
Market and product knowledge is an advantage
Proactive, analytical and pragmatic approach to problem solving
Able to work in a fast-paced environment
Able to respond flexibly and empathetically to customer needs, managing expectations effectively
Strong interpersonal skills and written and oral communication skills
Understanding of commercial supply chains is an advantage
Genuine team player who enjoys helping customers and working with multiple business teams
Excellent telephone manner and communication skills
Excellent time management skills