Uniphar

Customer Support

• Interact regularly with patients, health care professionals, customers, trade associations, and organizations through inbound and outbound calls, fax, and email.
• Provide information about client products and services across different therapeutic areas and/or industries.
• Adapt quickly to changing circumstances and use creative solutions beyond required calling requirements.
• Communicate calls to action, including requests for decisions, recommendations, purchases, usage, prescriptions, administrative tasks, or other product/service-related actions.
• Review, interpret, and react to data provided.
• Communicate messages, product information, and specific offers to customers and clients.
• Facilitate trial, adoption, and usage of client products or services.
• Demonstrate competency using information technology, PCs, and databases.
• Contribute to program goals and outcomes through knowledge of product and program information.
• Collect required information and capture it in a CRM system or database.
• Maintain quality standards and follow client call guides and guidelines.
• Follow industry regulations and guidelines when communicating and documenting CRM activity.
• Maintain client/program confidentiality and accurate call/case documentation.
• Follow company policies, program work instructions, and standard operating procedures.

Customer Care Specialist I

Solutions Engineer

• Own the end-to-end architecture of Dynamics 365 Business Central for Uniphar's Medtech division
• Define and maintain target architecture, design principles and standards
• Act as design authority, making key design decisions and approving solution designs
• Own the technical debt agenda and drive supportable, upgrade-safe design
• Review, challenge and approve designs from implementation partners, ISVs and third-party developers
• Hold vendors accountable for design quality, cost, estimates and supportability
• Partner with finance, supply chain, warehouse and commercial teams to understand processes and identify opportunities
• Translate business opportunities into proposals articulating value, effort and risk
• Own solution design across finance, purchasing, inventory, warehouse management, distribution and order-to-cash
• Design for medical-device traceability, expiry control, UDI and consignment/field inventory
• Design for resiliency, scalability, performance, availability and disaster recovery
• Embed security, data protection, access controls, segregation of duties and governance
• Manage the approach to Microsoft's continuous release cycle and keep the platform upgrade-ready
• Design integrations between Business Central and Dynamics 365 CE, Azure, SAP, EDI, 3PL/warehouse systems, Microsoft 365 and third-party SaaS
• Define transactional and master data flows to the group data platform
• Ensure regulatory, GxP, validation, audit trail, traceability, retention and financial-control requirements are met
• Engage senior stakeholders and communicate architecture, options and trade-offs
• Evangelise Business Central and Power Platform capabilities

Senior Solution Architect – D365 Business Central

Medical Science Liaison

• Report to the National Director of Field Medical as a field-based scientific expert
• Build and maintain relationships with key opinion leaders in optometry and ophthalmology within the assigned territory
• Serve as the primary Medical Affairs point of contact for scientific exchange and educational engagement with healthcare professionals through virtual and in-person interactions
• Gather actionable field insights and communicate findings to internal stakeholders to help shape medical strategy and initiatives
• Deliver disease state and scientific education to healthcare providers and practice staff
• Support educational initiatives within optometry schools and ophthalmology residency programs
• Provide guidance regarding investigator-initiated research processes and medical information resources
• Identify and recommend expert faculty and advisors for educational programs, advisory boards, publications, clinical research, and Medical Affairs initiatives
• Develop and execute KOL engagement plans and attend local, regional, and national scientific meetings
• Collaborate with professional societies and relevant healthcare organizations within the territory
• Present scientific and clinical information to healthcare stakeholders, including payer audiences
• Contribute leadership and expertise to Medical Affairs projects and cross-functional initiatives
• Support continuous improvement efforts related to training, insights generation, and field medical operations
• Lead and facilitate scientific discussions and educational programs focused on disease awareness and patient care
• Collaborate with Clinical Development, Commercial, Medical Information, and Training
• Support clinical development activities and study-related initiatives when needed
• Maintain territory plans, KOL profiles, CRM documentation, and budget accountability

Medical Science Liaison, Ophthalmology

• Respond to inquiries from physicians, pharmacists, nurses, other healthcare professionals, consumers, and payers
• Identify, research, and critically evaluate medical literature to create responses to medical information inquiries
• Handle requests across phone, email, CRM, chat, and other channels
• Assess what information needs to be obtained and the appropriate depth of information to collect
• Ensure good documentation, high quality, and excellent customer service
• Support the field medical team with occasional field engagements
• Provide MSL and field medical support at medical congresses
• Staff scientific medical affairs booths
• Conduct market and competitive product research
• Contribute to operational and process improvements, field team training, and field liaison support

On-Call Medical Science Liaison, Psychiatry

• Process telephone, email, fax, representatives’ orders, credits and debits
• Advise customers about product availability and order delivery schedules
• Resolve product or service queries and follow up to ensure resolution is communicated
• Use the BCT CRM tool to record, resolve and enhance the customer experience
• Assist customers with financial account queries
• Highlight process or order delays to the Team Leader or Manager
• Ensure accuracy and minimise errors
• Follow company procedures and operate proactively
• Achieve weekly and monthly KPI targets
• Contribute to department objectives aligned with the overall business strategy
• Perform ad hoc duties as directed by the Team Leader or Manager

Customer Service Representative

Buyer

• Source pharmaceutical products within the UK and worldwide to support client-base expansion
• Ensure compliance with importation requirements
• Negotiate prices with manufacturers and expand the product portfolio
• Quote customers and build supplier relationships
• Work with sales, operations, quality, regulatory, and finance stakeholders
• Research and identify new products and suppliers
• Find alternatives for difficult-to-source products
• Maintain supplier relationships to ensure product availability and best pricing
• Maximise inter-group purchases
• Monitor supplier performance, volumes, pricing, and lead times
• Support the PS team with unlicensed demand in the UK market
• Monitor stock levels, expiry dates, supply disruptions, and excess stock
• Act as the main supplier point of contact and expand import/export lines
• Collaborate with sales, marketing, and finance teams
• Ensure procurement complies with European and international trade and customs regulations
• Maintain purchasing and sales records and produce procurement, supplier, customer, and market reports
• Work with the quality team on QMS compliance, training records, and supplier/customer qualifications
• Create items and update internal documents
• Chase outstanding supplier orders
• Run transaction and shortage-line reports
• Raise purchase orders
• Run reports for shortage lines and products on the export ban list

Pharmaceutical Buyer

Business Development Rep

• Prospect, qualify, and close new business with biotech and pharmaceutical companies
• Lead RFI/RFP responses and deliver tailored capabilities presentations
• Develop and execute strategic plans to penetrate target markets
• Build and maintain senior-level relationships with Medical Affairs, HCP Marketing Leaders, and Procurement teams
• Represent Uniphar at industry events, conferences, and networking opportunities
• Partner with marketing, operations, and finance teams to ensure seamless service delivery
• Provide competitive intelligence to refine market strategies
• Meet or exceed revenue and opportunity generation targets
• Maintain accurate records in Salesforce, Microsoft Dynamics, and LinkedIn Sales Navigator
• Lead client acquisition for Uniphar’s Medical Affairs, Medical Information, MSL, and HCP engagement solutions

Senior Director, New Business Development

• Build and maintain relationships with key opinion leaders in optometry and ophthalmology within the assigned territory
• Serve as the primary Medical Affairs point of contact for scientific exchange and educational engagement through virtual and in-person interactions
• Gather actionable field insights and communicate findings to internal stakeholders to help shape medical strategy and initiatives
• Deliver disease state and scientific education to healthcare providers and practice staff
• Support educational initiatives within optometry schools and ophthalmology residency programs
• Provide guidance regarding investigator-initiated research processes and medical information resources
• Identify and recommend expert faculty and advisors for educational programs, advisory boards, publications, clinical research, and other Medical Affairs initiatives
• Develop and execute KOL engagement plans and attend local, regional, and national scientific meetings
• Collaborate with professional societies and relevant healthcare organizations within the territory
• Present scientific and clinical information to healthcare stakeholders, including payer audiences
• Contribute leadership and expertise to Medical Affairs projects and cross-functional initiatives
• Support continuous improvement efforts related to training, insights generation, and field medical operations
• Lead and facilitate scientific discussions and educational programs focused on disease awareness and patient care
• Collaborate with Clinical Development, Commercial, Medical Information, and Training
• Provide support for clinical development activities and study-related initiatives when needed
• Maintain territory plans, KOL profiles, CRM documentation, and budget accountability