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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing healthcare professional inquiries and coordinating with regulatory and supply chain teams while adhering to pharmaceutical industry standards. Proficient in utilizing ERP systems for order processing and maintaining compliance with legal and quality requirements.
Highest-signal resume keywords
Pharmaceutical Industry ExperienceERP System ProficiencyRegulatory Compliance KnowledgeAttention To DetailExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingAccount ManagementPatient EnrollmentKPI ManagementSales Order Processing
Soft Skills
MultitaskingTeam PlayerAdaptabilityProblem-SolvingMotivated Attitude
Tools & Technologies
Microsoft OutlookMicrosoft ExcelERP SystemsSAPD365
Industry Keywords
Healthcare ProfessionalsSOPsGDPLegal PathwaysQuality Assurance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Oversee and triage enquiries from Healthcare Professionals through dedicated program email inboxes and telephone lines
- Work with Project Management to understand program KPIs and deliverables
- Assist prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client when necessary
- Manage HCP and hospital qualification processes according to SOPs and GDP
- Oversee hospital and wholesaler accounts in Uniphar systems, coordinating account setup and revalidation
- Manage HCP requests and patient enrolment according to program, quality, and in-country regulatory requirements
- Coordinate with Regulatory, Quality, and Supply Chain teams on legal pathways, importation requirements, and HCP applications
- Process sales orders through the ERP system for billing
- Coordinate warehouse picking, packing, shipping, and shipping documentation
- Book courier collections and deliveries and oversee receipt of products under required storage and temperature conditions
- Assist with client reporting on program metrics and order tracking
- Issue product-order invoices and support billing cost updates
- Liaise with Finance on overdue-account reconciliation and monitor invoice payments
- Provide administrative, project coordination, and other management support
Requirements
What you’ll need- Ideally educated to degree level
- Previous experience within the pharmaceutical industry is preferred
- Proficient in Microsoft Outlook and Excel at intermediate level
- Experience with ERP systems such as SAP or D365 is an advantage
- Familiarity with CRM tools is a plus
- Strong attention to detail
- Ability to follow comprehensive processes and adhere to rules
- Keen to expand knowledge of pharma legal regulations
- Ability to thrive in a highly regulated and ever-changing environment
- Capable of multitasking, learning fast and thinking quickly in high-pressure situations
- Excellent verbal and written communication skills
- Team player with a highly motivated attitude