Unison

Salesforce Administrator

• Provide management with feedback and direction on identified trends and knowledge gaps
• Perform database maintenance, diagnostic tests, and duplicate-entry cleansing
• Document processes, error reports, and field-history-table changes
• Develop the Salesforce instance through assigned tickets
• Provide Salesforce training and end-user support
• Understand and administer Business Systems tools and their purpose within Unison
• Manage incoming team-member inquiries about system issues
• Escalate unresolved issues to management when appropriate
• Understand Salesforce organization structure
• Prepare reports for other teams
• Support management of Salesforce roles and profiles
• Provision users across Business Systems tools