Client Service Manager

Unisys

. Provide clear and concise direction to Field Engineering supervisors and teams across multiple locations .

Posted 10/27/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service, technical support, procurement management, and resource allocation while effectively liaising between clients and technical teams. Proven ability to monitor system performance and resolve complex issues to ensure operational efficiency.

Highest-signal resume keywords

Client ServiceTechnical SupportProcurement ManagementResource AllocationLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem ResolutionProcess ManagementBudgetingSystem MonitoringIssue Identification

Soft Skills

Clear CommunicationTeam CollaborationDirection Providing

Industry Keywords

Field EngineeringEast Coast Time ZoneU.S. Government AuthorizationsHardware/Software Upgrades

About the role

Key responsibilities & impact

Provide clear and concise direction to Field Engineering supervisors and teams across multiple locations
Identify recurring trends, difficult-to-resolve problems, and potential issues related to system releases or hardware/software upgrades
Provide end-to-end support for identified and potential issues
Resolve key issues, escalating significant and complex matters to technical colleagues or senior management
Monitor hardware, software, and equipment availability to identify gaps and potential business impacts
Manage procurement-related activity to ensure timely delivery and response to client requirements
Liaise between clients, end-users, and technical teams
Assist supervisors and team members with appropriate processes, policies, and procedures
Establish work processes and priorities
Allocate people, budgets, and resources

Requirements

What you’ll need

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
0-2 years’ leadership experience
MUST BE LOCATED IN EAST COAST TIME ZONE
Applicant should be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology
Ability to perform the role's client service, technical support, procurement, liaison, process, budgeting, and resource allocation responsibilities

Benefits

Comp & perks

Equal opportunity employment commitment
Reasonable accommodation for US job seekers with disabilities