Unisys

Learning and Development

• Lead and support the development and implementation of comprehensive organizational change management strategies and plans
• Design and develop communication materials, training aids, and graphics using Adobe Creative Cloud
• Research and evaluate emerging technologies for process improvement and innovative OCM solutions
• Collaborate with cross-functional teams to integrate OCM activities with overall project plans
• Develop and manage graphics for OCM communications, presentations, and digital content
• Provide expertise and support to the Service Desk for OCM-related inquiries
• Identify and propose innovative OCM solutions addressing client needs and organizational effectiveness
• Support strategy plans related to organizational development and change initiatives
• Conduct stakeholder, impact, and readiness assessments
• Monitor and report on OCM intervention effectiveness and recommend continuous improvements

Senior Organizational Change Management Analyst

Software Engineer

• Maintain and develop COBOL applications for Unisys mainframe platforms
• Define functional and non-functional requirements
• Define technical solutions and estimate effort and timelines, ensuring delivery within the established schedule
• Write code and perform unit testing
• Collaborate with the team on a daily basis to assess activity progress and project risks, promoting a proactive approach to problem-solving
• Contribute across disciplines to help the team achieve its goals by actively participating in discussions and providing support whenever necessary
• Collaborate with other team members to promote software development and maintenance best practices, encouraging innovation and continuous improvement

COBOL Analyst/Developer, Junior

• Lead the development and execution of comprehensive OCM strategies, plans, and methodologies for various projects and programs
• Conduct change impact assessments and readiness analyses to identify potential resistance and develop mitigation strategies
• Design and deliver communication plans, stakeholder engagement activities, and training programs to support change adoption
• Collaborate with project teams, leadership, and other stakeholders to integrate OCM activities into overall project plans
• Monitor and evaluate the effectiveness of OCM initiatives, making adjustments as needed to achieve desired outcomes
• Provide coaching and guidance to leaders and managers on their roles in supporting organizational change
• Develop and maintain strong relationships with key stakeholders across all levels of the organization
• Contribute to the continuous improvement of OCM practices and methodologies within Unisys

Organizational Change Management Manager

IT Support

• Definir la estrategia y arquitectura tecnológica alineada a los objetivos del negocio.
• Liderar iniciativas de transformación, automatización e Infrastructure as Code.
• Implementar y gobernar prácticas de Site Reliability Engineering, SLIs, SLOs y Error Budgets.
• Dirigir la estrategia de observabilidad, monitoreo, analítica y gestión de eventos.
• Supervisar plataformas Windows Server, SQL Server, Active Directory, Entra ID, SAP Basis y servicios cloud.
• Garantizar el cumplimiento de estándares de seguridad, auditoría y marcos SOX, ISO 27001 y NIST.
• Gestionar proveedores estratégicos, contratos, SLA y presupuestos tecnológicos.
• Liderar equipos multidisciplinarios de arquitectura, ingeniería y operaciones.
• Actuar como asesor tecnológico de ejecutivos y líderes de negocio.
• Impulsar la modernización tecnológica, la automatización, la confiabilidad, la observabilidad, la seguridad y la excelencia operativa.
• Diseñar y operar plataformas empresariales altamente disponibles, resilientes y escalables.
• Reducir MTTR, mejorar la confiabilidad de los servicios y optimizar la experiencia del usuario mediante operaciones proactivas.
• Facilitar el autoservicio de infraestructura y la entrega de aplicaciones mediante plataformas internas y servicios reutilizables.
• Integrar plataformas SAP con servicios de nube, seguridad, bases de datos, almacenamiento, monitoreo e identidad.

Líder de Infraestructura TI, Bilingüe

Agent

• Provide 2nd Level telephone contact support
• Respond to and resolve software, hardware and network operation difficulties
• Provide fast, efficient and friendly customer service
• Remain logged into the call system to receive HHO calls
• Resolve problems with or without remote tools
• Achieve First Contact Resolution performance metrics
• Document calls, cases, troubleshooting and resolution steps accurately
• Work within customer time restraints and keep customers informed of resolution steps
• Follow up Service Centre cases and requests to completion
• Provide problem reference and request numbers
• Process tickets on a first-in, first-out basis and call customers daily
• Escalate tickets when on-site support is required
• Resolve a minimum of 12 tickets per day
• Understand and meet client SLA requirements
• Assist with cross-training and communicate quick fixes
• Manage time and workload to meet service levels
• Maintain Service Centre data accuracy through contact validation
• Understand media sources interfacing with the Service Desk
• Champion, implement or support change
• Identify and implement Service Centre process efficiencies
• Discover and document processes and procedures for team publication or the Knowledgebase
• Provide one knowledge script per week for commonly seen tickets
• Comprehend and uphold Unisys policies and procedures

Senior Service Desk Agent

QA Automation Engineer

• Stay aligned with emerging technologies and propose innovative solutions
• Build business cases supporting adoption of new technologies
• Design and deliver technical architectures for automation technologies
• Integrate diverse technologies, tools, and platforms for use-case requirements
• Develop MVPs and proofs of concept for automation solutions
• Mentor and guide junior developers across global teams
• Translate business requirements and process workflows into modular technical designs
• Use programming and scripting languages to develop automation routines
• Create and execute unit and integration test cases
• Collaborate with Architects to engineer new capabilities
• Follow Agile/SDLC processes and development best practices
• Work with Automation Analysts, account teams, and customer teams to deploy automation workflows
• Conduct code reviews for standards compliance and best-practice alignment
• Develop CMP-related procedures interfacing with APIs for cloud and infrastructure manipulation
• Ensure automation routines meet technical design and performance expectations

Senior Engineer – Automation

Field Engineer

• Provide Level 2 remote technical support for incidents and service requests across a large enterprise ICT environment
• Investigate, diagnose and resolve technical issues remotely wherever possible
• Support desktops, laptops, applications, network connectivity, VPN, printers, peripherals and associated services
• Use remote diagnostic and support tools to identify faults and implement resolutions
• Determine whether issues can be resolved remotely or require Field Engineering or another specialist resolver group
• Own assigned tickets through investigation, resolution and escalation
• Manage multiple active tickets while meeting quality, productivity and SLA requirements
• Maintain clear, accurate and technically meaningful ticket notes
• Follow approved knowledge articles, troubleshooting procedures and technical documentation
• Communicate with customers throughout the incident lifecycle
• Collaborate with the Service Delivery Centre, Service Desk, Field Engineering and specialist resolver teams
• Identify recurring faults, technical trends, process gaps and improvement opportunities
• Contribute technical knowledge and lessons learned to improve team capability and remote resolution outcomes
• Support knowledge sharing and continuous improvement across the ICT support environment
• Maintain professionalism and customer service throughout interactions

Lead Technical Field Engineer – Centre of Excellence

Solutions Engineer

• Shape solutions, lead client engagements, and support the sales cycle through technical expertise, innovation, and proactive sales activities across ServiceNow and Freshworks
• Collaborate with SE, CE, CDE, and CTO organisations to develop and execute account strategies
• Identify, qualify, and nurture new business opportunities
• Create pursuit kits to support sales engagements and drive pipeline growth
• Develop and deliver repeatable Proof of Value engagements and product demonstrations
• Design and implement accelerators across ServiceNow, Freshworks, and EasyVista
• Create migration playbooks for transitions from ServiceNow, BMC Helix, and Cherwell
• Own and complete RFP responses
• Draft Statements of Work for client projects
• Lead technical workshops, solution shaping, and pricing with clients
• Participate in marketing events, webinars, and industry forums
• Build and maintain client relationships as a trusted advisor
• Provide client and market feedback to product and marketing teams
• Oversee project execution by the ESS delivery organisation

Principal Presales Solution Architect – ServiceNow ESM

System Administrator

• Provide ongoing systems administration support for Linux environments across multiple locations
• Install, maintain, and troubleshoot hardware, software, applications, and connectivity components
• Provide technical support and advise on programming tools, database systems, and networks
• Remediate daily incident tickets and ensure system compliance
• Enhance system runs, testing, staging, and policies/procedures
• Coordinate client contact and provide operational recommendations addressing Linux system availability and reliability
• Play a lead role in shaping Linux systems strategy across the company
• Allocate work assignments, ensure workload balance, and provide technical and procedural guidance to less experienced team members
• Align systems design and strategy with corporate business requirements and objectives
• Initiate and implement automation and process intelligence tools supporting data-driven decisions, efficiency, and AI integration
• Apply business and user-community knowledge to systems design, development, and support
• Translate long-term business requirements into systems and infrastructure design
• Contribute to the design, development, and maintenance of systems administration infrastructure, including operating systems, virtualization platforms, cloud infrastructure, directory and identity services, monitoring and management, middleware, and applications
• Provide infrastructure leadership for hardware and software systems support
• Advise and consult company-wide on unique, complex, or business-critical issues

Principal Linux Administrator

Administration

• Provide ongoing systems administration support for Windows environments across multiple locations
• Install, maintain, and troubleshoot hardware, software, applications, and connectivity components
• Provide hands-on support, troubleshooting, and technical guidance
• Analyze and recommend commercially available hardware and software
• Contribute to the design, development, and maintenance of systems administration infrastructure, including operating systems, virtualization platforms, cloud infrastructure, directory and identity services, monitoring and management, middleware, and applications
• Implement automation, process intelligence, and AI-enabled solutions
• Gather client specifications, requirements, and systems expectations
• Coordinate with client contacts on operational recommendations
• Configure and maintain software performance, stress, and load tests
• Remediate daily incident tickets to maintain Windows system availability and reliability
• Conduct training sessions for users and systems administration team members

Senior Windows Administrator

General

• Triage incoming ICT incidents and service requests
• Review ticket information and engage customers to obtain missing or additional information
• Determine the appropriate support pathway using established processes and triage criteria
• Coordinate work between customers, the Centre of Excellence (COE), Field Engineers and specialist support teams
• Identify opportunities for immediate resolution and close straightforward requests where appropriate
• Coordinate customer and Field Engineer appointments when onsite support is required
• Maintain clear and professional customer communication throughout the coordination process
• Ensure tickets contain accurate, complete and actionable information before escalation or reassignment
• Monitor ticket age, priority and SLA requirements and take action to prevent unnecessary delays
• Maintain accurate ticket notes, records and supporting evidence
• Follow established ICT service management, triage and escalation processes
• Manage a high volume of tickets while maintaining quality and accuracy
• Work collaboratively with national delivery teams to support workload balancing and service performance
• Identify recurring issues, process gaps and opportunities for continuous improvement
• Contribute to team quality, performance and service improvement initiatives

Service Delivery Coordinator – Field Services

Architect

• Support pre- and post-sales technical scoping
• Contribute to Rough Order of Magnitude estimates for infrastructure, software platform, and user migration engagements
• Design and deliver technical solutions across virtualization, server, storage, database, network, and other platforms
• Own assigned projects from design through delivery
• Communicate with technical and non-technical client stakeholders
• Serve as execution-level owner for datacenter migrations, disaster recovery, and cloud migrations
• Set expectations with clients regarding project scope, timelines, sequencing, and prioritization
• Collaborate with project resources and subject matter experts on task breakdowns, estimates, and planning
• Monitor and follow up with assigned project resources to keep work on track
• Provide project management support and structure
• Maintain internal Solution Architecture standards, runbooks, and documentation
• Provide technical escalation support
• Operate across cloud-based and on-premise enterprise infrastructure
• Assist customers with emerging technology and strategic planning
• Advise account delivery teams on managed services best practices

Principal IT Architect

Auditor

• Provide compliance advice and support within specific functions, departments, or product areas
• Address compliance considerations such as commercial contracts, licensing, privacy, data management, safety, and security
• Perform legislative and policy research and advise internal teams
• Work with functional and operational teams to ensure understanding of and adherence to policies and regulatory requirements
• Assist with RFP response review, third-party due diligence, and other compliance activities
• Liaise with state, local, and other authorities to file documentation, ascertain approvals, and request information and opinions
• Work with product, sales, marketing, and other teams to identify, understand, and address operational risks
• Develop risk-specific mitigation strategies and support implementation

Internal Auditor

Network Engineer

• Provide L2 network support for SD-WAN, LAN, Wireless APs, and Cisco/Arista switches across headquarters, branch offices, and manufacturing plant sites
• Troubleshoot and resolve network incidents escalated from L1/helpdesk
• Monitor network health and respond to alerts or outages affecting production or office environments
• Perform basic Cisco and Arista switch configuration, including VLANs, port settings, spanning tree, and trunk/access port adjustments
• Support and maintain Wireless Access Points, including connectivity troubleshooting, signal issues, AP reboots, and wireless-controller coordination
• Assist with SD-WAN edge-device support, WAN-link troubleshooting, failover validation, and escalation of complex issues to L3 or vendor support
• Coordinate with ISPs on circuit issues, outage reporting, and ticket follow-ups
• Conduct regular site visits for hands-on network checks and hardware replacements
• Maintain documentation of network issues, changes, and site-specific configurations
• Support onboarding of new network hardware at plant and office expansions under L3 guidance
• Provide occasional off-hours support during outages or planned maintenance windows

L2 Network Engineer

• Provide first-level telephone and other media contact support
• Strive for a high level of first-contact resolution
• Respond to and resolve software, hardware, and network operation difficulties
• Provide fast, efficient, and friendly customer service
• Document calls and incidents accurately
• Manage time and workload to meet predetermined service levels
• Maintain data accuracy in the contact management system
• Assign incidents and requests to the correct support group
• Act as a single point of contact for logged incidents and problems
• Perform diagnostics to initiate the problem management workflow
• Provide clients with incident/request reference numbers
• Understand media sources interfacing with the Service Desk
• Support multiple clients through professional customer service
• Become multi-skilled as workload changes
• Champion, implement, or support change
• Identify process efficiencies and implement corrective actions
• Discover and document processes and procedures for the team or Knowledgebase
• Comprehend and uphold Unisys policies and procedures