Customer Success Leader, US&C Region

Unisys

. Lead a regional team supporting mid-size to large complex client delivery accounts .

Posted 11/9/2026full-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client delivery accounts, ensuring high-quality service delivery, and optimizing operational processes. Proficient in financial management, governance, and compliance, with a strong focus on client relationship management and team leadership.

Highest-signal resume keywords

Client Delivery ManagementOperational Review ManagementGovernance And Compliance AuditsFinancial Health MonitoringTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget DevelopmentRisk ManagementService OptimizationContract ManagementImplementation ServicesOperational StrategyMatrix Environment ExperienceP&L ManagementClient Relationship Management

Soft Skills

Team LeadershipCoachingCommunicationProblem SolvingClient Issue Resolution

Certifications & Qualifications

Six Sigma CertificationITIL CertificationPM CertificationsLeadership Certifications

Industry Keywords

GovernanceSOX ComplianceManaged ServicesService DeliveryExport-Controlled Commodities

About the role

Key responsibilities & impact

Lead a regional team supporting mid-size to large complex client delivery accounts
Manage implementation services, managed services, and ongoing service support
Ensure timely, efficient, expert, and high-quality delivery of contracted services
Address client issues throughout the contract lifecycle and ensure resolution
Direct implementation processes and coordinate internal resources
Establish governance and communication channels with clients and Unisys delivery organizations
Manage contract scope and conduct periodic operational reviews
Participate in governance and SOX compliance audits
Monitor client and account financial health and recommend corrective actions
Develop and administer budgets and schedules
Support Services Engineering to optimize delivery costs and resolve technical and operational problems
Ensure contracted services meet cost, governance, performance, quality, innovation, and value requirements
Establish operational and risk management strategies across accounts
Develop and maintain relationships with key client executives
Lead innovative client implementation, service, and project management initiatives
Build expertise and capabilities within the Services Engineering organization
Coach the team to identify and propose out-of-scope or new opportunities for company products and services

Requirements

What you’ll need

BA/BS degree and 8-10 years’ relevant experience OR equivalent combination of education and relevant experience
Graduate degree preferred
8-10 years’ technical leadership experience
Six Sigma Certification a plus
ITIL Certification a plus
PM Certifications a plus
Experience working in a matrix environment
Leadership Certifications a plus
P&L Experience a plus
Applicant should be eligible for any required U.S. Government authorizations related to export-controlled commodities and technology

Benefits

Comp & perks

Unlimited paid time off
401(k) plan
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Work-life balance support