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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Knowledge Management, Content Strategy, and Information Architecture, with a strong focus on designing taxonomies, metadata models, and governance practices. Proficient in SharePoint management and capable of converting expert knowledge into reusable content for diverse audiences.
Highest-signal resume keywords
Knowledge ManagementContent StrategySharePoint ManagementTaxonomy DesignAI Knowledge Assistants
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content OperationsInformation ArchitectureMetadata ModelsRepository HierarchiesContent StandardsLifecycle GovernanceContent CreationKnowledge TransferContent Quality MetricsOrganizational Learning
Soft Skills
Strong WritingEditing SkillsFacilitationSynthesisVisual Communication
Tools & Technologies
SharePointMicrosoft CopilotAI Knowledge AssistantsEnterprise SearchRAG Solutions
Certifications & Qualifications
Knowledge Management CertificationLibrary Science CertificationLearning CertificationSharePoint CertificationMicrosoft 365 Certification
Industry Keywords
Content StrategyKnowledge ManagementInformation GovernanceInstructional DesignTechnical Training
About the role
Key responsibilities & impact- Design and maintain an ECS knowledge-management framework aligned to Endurance program principles, business priorities, and user needs.
- Define repository hierarchies, taxonomies, metadata, naming and smart-titling conventions, content types, source-authority rules, and audience segmentation.
- Establish governance for content creation, validation, approval, publishing, access, review, retention, archival, and disposition.
- Clarify responsibilities for content owners, authors, reviewers, approvers, repository managers, and technical platform teams.
- Create scalable patterns connecting shared Unisys knowledge, product-specific knowledge, client-owned content, and tailored client experiences.
- Serve as a hands-on SharePoint practitioner while partnering with platform specialists on complex administration, engineering, integration, and security decisions.
- Develop templates, toolkits, and guidance for interviews, workshops, documentation reviews, lessons learned, and knowledge-transfer sessions.
- Create and maintain editorial standards and authoring guidance for playbooks, guides, reference materials, standard operating procedures, training content, and reusable knowledge artifacts.
- Organize content for quick understanding, navigation, and application by employees and clients.
- Operate workflows for intake, assessment, cleanup, smart titling, tagging, categorization, validation, publishing, and maintenance.
- Identify and remediate duplicate, obsolete, redundant, conflicting, orphaned, or poorly structured content.
- Prepare trusted knowledge sources for Microsoft Copilot, AI knowledge assistants, RAG solutions, intelligent search, and multi-agent experiences.
- Establish AI-ready content standards and assess source-content suitability for AI ingestion.
- Partner with AI, engineering, UX, platform, security, and services teams on knowledge requirements and solution designs.
- Design managed-knowledge practices covering content creation, validation, governance, maintenance, and service metrics.
- Create feedback loops connecting user experience and AI response quality to content remediation and knowledge-gap closure.
- Convert captured knowledge into role-based learning paths, workshops, job aids, and onboarding materials.
- Support training and knowledge-transfer activities and build repeatable enablement patterns.
- Develop guidance and communications that improve content creation and knowledge adoption.
- Define metrics for content quality, validation, freshness, coverage, discoverability, reuse, adoption, learning effectiveness, and AI readiness.
- Report on repository health, knowledge gaps, governance compliance, risks, remediation priorities, and business outcomes.
- Use analytics, search behavior, feedback, and AI-quality observations to prioritize continuous improvements.
Requirements
What you’ll need- Bachelor's degree in Knowledge Management, Library or Information Science, Instructional Design, Information Systems, Communications, Business, or a related field.
- Minimum 2 years of experience across knowledge management, content strategy, information architecture, content operations, organizational learning, or a related discipline.
- Ability to design taxonomies, metadata models, repository hierarchies, content standards, and lifecycle-governance practices.
- Hands-on experience with SharePoint, including hubs, sites, libraries, content types, metadata, permissions, navigation, and search.
- Experience capturing expert knowledge and converting it into accessible, reusable content for different audiences.
- Experience leading cross-functional work with business, technical, learning, and governance stakeholders in a globally distributed environment.
- Strong writing, editing, facilitation, synthesis, and visual-communication skills.
- Ability to operate as a hands-on manager-level individual contributor, set frameworks, and influence without direct authority.
- Experience supporting Microsoft Copilot, AI knowledge assistants, enterprise search, agentic solutions, or RAG-based implementations.
- Preferred: Background in learning and development, instructional design, curriculum development, technical training, or workforce enablement.
- Preferred: Familiarity with content ingestion, semantic retrieval, vector search, knowledge graphs, web crawling, automated tagging, or content-quality automation.
- Preferred: Experience assessing and organizing technical product, support, engineering, or client documentation.
- Preferred: Experience shaping managed knowledge services or professional-services offerings.
- Preferred: Relevant certification in knowledge management, library science, learning, SharePoint, Microsoft 365, records management, or information governance.
Benefits
Comp & perks- Equal opportunity employment commitment
- Reasonable accommodation support for US job seekers