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Tech Stack
Tools & technologiesDNSITSM
About the role
Key responsibilities & impact- Provide L2 network support for SD-WAN, LAN, Wireless APs, and Cisco/Arista switches across headquarters, branch offices, and manufacturing plant sites
- Troubleshoot and resolve network incidents escalated from L1/helpdesk
- Monitor network health and respond to alerts or outages affecting production or office environments
- Perform basic Cisco and Arista switch configuration, including VLANs, port settings, spanning tree, and trunk/access port adjustments
- Support and maintain Wireless Access Points, including connectivity troubleshooting, signal issues, AP reboots, and wireless-controller coordination
- Assist with SD-WAN edge-device support, WAN-link troubleshooting, failover validation, and escalation of complex issues to L3 or vendor support
- Coordinate with ISPs on circuit issues, outage reporting, and ticket follow-ups
- Conduct regular site visits for hands-on network checks and hardware replacements
- Maintain documentation of network issues, changes, and site-specific configurations
- Support onboarding of new network hardware at plant and office expansions under L3 guidance
- Provide occasional off-hours support during outages or planned maintenance windows
Requirements
What you’ll need- 6–8 years of hands-on network support experience in a corporate or manufacturing environment
- Working knowledge of SD-WAN concepts and basic troubleshooting (VeloCloud, Meraki, Viptela, or similar)
- Comfortable working with Cisco and/or Arista switches, including VLANs, port configuration, and STP basics
- Experience supporting Wireless Access Points (Cisco, Meraki, Aruba, or equivalent)
- Understanding of LAN fundamentals: IP addressing, subnetting, DHCP, DNS, and basic routing
- Familiarity with ticketing systems and ITSM/change management processes
- Ability to read basic network diagrams and escalate appropriately to L3 engineers
- Good communication skills to coordinate with site staff, plant operators, and remote IT teams
- Willingness to travel to nearby offices and manufacturing plant sites as needed
- Comfortable working in onsite office and light industrial/plant floor environments
- Cisco CCNA certification or equivalent knowledge preferred but not required
- Prior manufacturing or industrial network experience preferred
- Basic familiarity with network monitoring tools preferred
- Exposure to OT/IT network environments or plant floor networking is a plus
- Eligibility for any required U.S. Government export-control authorizations
Benefits
Comp & perks- Occasional off-hours availability may be needed during outages or planned maintenance windows
- Equal opportunity employment and reasonable accommodation support