Principal Presales Solution Architect – ServiceNow ESM

Unisys

. Shape solutions, lead client engagements, and support the sales cycle through technical expertise, innovation, and proactive sales activities across ServiceNow and Freshworks .

Posted 9/23/2026full-timeBangalore • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in ServiceNow and ITSM platforms, with a proven ability to lead client engagements, develop sales strategies, and create impactful technical assets. Capable of articulating business value and ROI while fostering strong client relationships.

Highest-signal resume keywords

ServiceNow Platform ExpertisePre-Sales Solution ArchitectureTechnical Asset CreationClient Relationship ManagementServiceNow Certifications (CSA, CIS, CTA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureBusiness DevelopmentTechnical WorkshopsProof of Value DevelopmentMigration Playbook CreationRFP Response ManagementSales Methodologies (MEDDIC, Challenger, Solution Selling)Pipeline Growth StrategiesClient EngagementProject Execution

Soft Skills

Excellent CommunicationPresentation SkillsCollaborative Solution ShapingClient Trust BuildingMarket Feedback Provision

Tools & Technologies

ServiceNowFreshworksBMC HelixCherwellEasyVista

Certifications & Qualifications

CSACISCTA

Industry Keywords

ITSMConsultingProfessional ServicesSales CycleClient Engagement

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Shape solutions, lead client engagements, and support the sales cycle through technical expertise, innovation, and proactive sales activities across ServiceNow and Freshworks
Collaborate with SE, CE, CDE, and CTO organisations to develop and execute account strategies
Identify, qualify, and nurture new business opportunities
Create pursuit kits to support sales engagements and drive pipeline growth
Develop and deliver repeatable Proof of Value engagements and product demonstrations
Design and implement accelerators across ServiceNow, Freshworks, and EasyVista
Create migration playbooks for transitions from ServiceNow, BMC Helix, and Cherwell
Own and complete RFP responses
Draft Statements of Work for client projects
Lead technical workshops, solution shaping, and pricing with clients
Participate in marketing events, webinars, and industry forums
Build and maintain client relationships as a trusted advisor
Provide client and market feedback to product and marketing teams
Oversee project execution by the ESS delivery organisation

Requirements

What you’ll need

Strong technical understanding of the ServiceNow platform
Proven track record in pre-sales, solution architecture, and business development roles
Ability to create technical assets such as PoVs, accelerators, and migration playbooks
Excellent communication, presentation, and client engagement skills
Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
Ability to articulate business value and ROI of ESM solutions to technical and non-technical stakeholders
Experience building and maintaining strong client relationships
Familiarity with sales methodologies such as MEDDIC, Challenger, and Solution Selling
Ability to lead workshops and shape solutions collaboratively with clients
Essential ServiceNow certifications: CSA, CIS, and CTA
Minimum 8 years prior experience in consulting or professional services environments