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Unisys

Senior Service Delivery Manager

Unisys

. Lead the planning, execution and delivery of complex projects .

Posted 11/12/2026full-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, client relationship management, and service delivery within enterprise infrastructure and database services. Proficient in ITIL practices and skilled in risk management and change management to ensure project success and profitability.

Highest-signal resume keywords
Project ManagementService Delivery ManagementITIL PracticesClient Relationship ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project PlanningBudget ManagementChange ManagementRisk MitigationEnterprise Infrastructure ExperienceDatabase Services Experience
Soft Skills
CollaborationCommunicationStakeholder EngagementProblem Solving
Industry Keywords
U.S. Government AuthorizationsExport-Controlled CommoditiesLong-Term Partnerships

About the role

Key responsibilities & impact
  • Lead the planning, execution and delivery of complex projects
  • Manage project budgets and maximize profitability metrics
  • Serve as a product and domain expert
  • Define client requirements and share expertise internally and externally
  • Identify risks, develop mitigation strategies and resolve issues
  • Serve as primary point of contact for high-profile clients
  • Manage client relationships and long-term partnerships
  • Collaborate cross-functionally to address client challenges and provide solutions
  • Engage with senior-level client stakeholders
  • Provide updates, manage expectations and ensure alignment with business goals
  • Oversee project change management and assess impacts on timelines, cost and resources
  • Identify new service opportunities and help grow accounts
  • Manage third-party providers and subcontractors to ensure deliverables are implemented

Requirements

What you’ll need
  • BA/BS degree
  • 8+ years in service delivery management
  • Knowledge of ITIL practices
  • Enterprise infrastructure and database services experience
  • Applicant should be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology

Benefits

Comp & perks
  • Unlimited paid time off
  • 401(k) plan
  • Comprehensive healthcare
  • HSA matching
  • Ongoing learning opportunities
  • Work-life balance support
  • Video interviews providing a more engaging and convenient interview experience