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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading infrastructure operations and workload automation services, with a strong focus on incident response, team development, and operational performance. Proficient in managing multidisciplinary teams and driving automation-first service delivery across various technologies.
Highest-signal resume keywords
IT Infrastructure OperationsWorkload AutomationIncident Response LeadershipControl-M System AdministrationCloud Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workload AutomationIncident ResponseInfrastructure AutomationScriptingOrchestrationInfrastructure as CodeJob SchedulingBatch ProcessingMonitoringTechnical Coordination
Soft Skills
LeadershipTeam DevelopmentOperational AccountabilityStakeholder ManagementProblem Solving
Tools & Technologies
Control-MAutoSysTivoliWindowsLinuxOCIAWSMicrosoft AzureBackup and RestoreStorage
Industry Keywords
Managed ServicesService DeliverySREOperational PerformanceService-Level Agreement
Tech Stack
Tools & technologiesAWSAzureCloudLinux
About the role
Key responsibilities & impact- Lead managed infrastructure and workload automation services across multiple technology disciplines
- Provide operational leadership for the Workload Automation and Incident Response Team
- Lead monitoring, triage, incident response, technical coordination and service restoration
- Recruit, develop, inspire and retain a high-performing operations and engineering team
- Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services
- Ensure SLA, KPI, availability, quality and operational performance objectives are achieved
- Lead service-impacting incidents and escalations
- Drive operational accountability and follow issues through to resolution
- Identify recurring issues and implement permanent corrective actions with engineering teams
- Maintain staffing, skills, coverage, documentation and operational readiness
- Manage client, stakeholder, technology partner and supplier relationships
- Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies
- Promote proactive operations, improved monitoring and automation
- Lead enterprise workload automation and job-scheduling platforms including Control-M, AutoSys and Tivoli
- Improve workload reliability and reduce repetitive manual intervention
- Champion automation-first service delivery and track operational benefits
- Promote standardization, documentation, knowledge management and reusable operational processes
- Review service performance, risks, resource needs and improvement opportunities
- Support account management and bid teams with service-delivery requirements, staffing assumptions, risks and dependencies
- Participate in governance and service-review activities
Requirements
What you’ll need- Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations
- Previous experience leading multidisciplinary technical or operations teams
- Demonstrated experience managing services involving Windows, Linux, storage, backup and recovery, database and cloud technologies
- BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience
- 2 years’ leadership experience
- Working knowledge of enterprise infrastructure and workload automation technologies, including Control-M, AutoSys, Tivoli and other workload automation platforms
- Working knowledge of Windows, Linux, backup and restore, storage, databases, and OCI, AWS and Microsoft Azure
- Working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery
- Working understanding of infrastructure automation, scripting, orchestration and Infrastructure as Code concepts
- Eligible for any required U.S. Government export-control authorizations
- Preferred: hands-on knowledge of Control-M System Administration