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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Cloud and Infrastructure services, with a strong focus on automation, operational performance, and service delivery. Proven ability to lead multidisciplinary teams, manage incidents, and drive continuous service improvement while ensuring compliance with SLA and KPI objectives.
Highest-signal resume keywords
Cloud Operations ManagementIncident ManagementAutomation and Process ImprovementITIL Service ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server AdministrationLinux Server AdministrationDatabase ManagementBackup and RecoveryPublic Cloud TechnologiesInfrastructure as CodeOperational AutomationMonitoring and ObservabilityService Level ManagementTechnical Coordination
Soft Skills
LeadershipCommunicationProblem-SolvingNegotiationStakeholder Management
Tools & Technologies
GCPAWSSANNASMonitoring Tools
Industry Keywords
Managed ServicesService DeliverySREOperational ReadinessContinuous Service Improvement
Tech Stack
Tools & technologiesAWSCloudGoogle Cloud PlatformLinux
About the role
Key responsibilities & impact- Lead managed Cloud and Infrastructure services across multiple technology disciplines
- Provide first-level SRE functions including monitoring, triage, incident response, technical coordination, and service restoration
- Recruit, develop, inspire, and retain a high-performing operations and engineering team
- Manage day-to-day delivery of infrastructure and Cloud Services
- Ensure SLA, KPI, availability, quality, and operational performance objectives are achieved
- Lead service-impacting incidents and escalations, engaging appropriate technical resources and stakeholders
- Drive operational accountability and follow issues through to resolution
- Identify recurring operational issues and implement permanent corrective actions with engineering teams
- Maintain staffing, skills, coverage, documentation, and operational readiness
- Manage client, internal stakeholder, technology partner, and third-party supplier relationships
- Validate staffing and resources against contractual, financial, and solution requirements
- Identify resource or capability gaps and document risks, mitigation plans, and contingencies
- Champion automation-first operational service delivery
- Identify repetitive support activities, manual processes, and recurring incidents for automation
- Partner with engineering teams to implement automation that reduces manual effort, improves reliability, and accelerates incident resolution
- Track automation benefits and identify further improvement opportunities
- Promote standardization, documentation, knowledge management, and reusable operational processes
- Review service performance, risks, resource needs, and improvement opportunities with account and client stakeholders
- Support account management and bid teams by reviewing service-delivery requirements, staffing assumptions, operational risks, and solution dependencies
- Participate in governance and service-review activities
Requirements
What you’ll need- Progressive experience in IT Infrastructure & Cloud operations, managed services, service delivery, or SRE
- Previous experience leading multidisciplinary technical or operations teams
- Experience managing services involving Windows, Linux, storage, backup and recovery, databases, and public cloud technologies
- Automation and operational process-improvement experience
- Experience managing incidents, escalations, service restoration, root-cause follow-up, and continuous service improvement
- Strong understanding of ITIL and service-management practices, including Incident, Problem, Change, Event, and Service Level Management
- Ability to translate technical issues into business and client impact
- Experience managing SLA and KPI performance within a managed services environment
- Strong communication, leadership, analytical, problem-solving, negotiation, organizational, and stakeholder-management skills
- Experience managing third-party suppliers and technology partners
- Ability to operate effectively in a fast-paced environment involving multiple technologies, priorities, clients, and technical teams
- Bachelor's degree in Information Technology, Computer Science, Business Management/Administration, or a related discipline, or equivalent relevant professional experience
- 5+ years of total experience, including 2 years of management experience
- Working knowledge of Windows Server administration, patching, availability, performance, and operational issues
- Working knowledge of Linux server administration, patching, system health, performance, and troubleshooting
- Knowledge of enterprise backup, restores, retention, and recovery
- Knowledge of SAN, NAS, and enterprise storage concepts
- Baseline understanding of database availability, performance, connectivity, backup, recovery, and operational support
- Knowledge of GCP and AWS core compute, storage, networking, monitoring, and operational concepts
- Knowledge of monitoring, event management, incident triage, alerting, observability, and service reliability
- Knowledge of operational automation, scripting, orchestration, and Infrastructure as Code
- Eligibility for any required U.S. Government authorizations for access to export-controlled commodities and technology