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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow development and administration, with a strong focus on integration, testing, and secure coding practices. Capable of mentoring junior team members while effectively communicating project status and challenges to stakeholders.
Highest-signal resume keywords
ServiceNow DevelopmentIntegration HubREST/SOAP APIsServiceNow Certified System AdministratorAgile/Scrum Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AdministrationFlow DesignerBusiness RulesScript IncludesUI ActionsClient ScriptsJavaScriptGlide ScriptUnit TestingSystems Testing
Soft Skills
Problem-SolvingCommunicationAnalytical SkillsCollaborationMentoring
Tools & Technologies
Azure ADWorkdaySAPEnterprise Tools
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Application Developer
Industry Keywords
ITIL ProcessesLegacy Systems MigrationSecure Coding PracticesTechnical SupportProduct Development
Tech Stack
Tools & technologiesAzureJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Utilize technical and procedural skills to support an assigned team’s work within specified applications or system elements
- Participate in teams developing, improving, and delivering product or system elements and features
- Engage in design and development discussions from a Software Engineering perspective
- Assist with feature and element estimation, including technical input, resources, time, and anticipated outcomes
- Create plans for migrating legacy tools and systems to new or unified systems and languages
- Develop and implement unit and systems testing for integral code paths while ensuring secure coding practices
- Provide technical support, troubleshooting, and enhancements for existing and new application and system features
- Document processes, best practices, methodologies, and repeatable procedures
- Update team members, managers, product owners, and stakeholders on status, challenges, and concerns
- Train and mentor junior team members
Requirements
What you’ll need- 2–4 years of hands-on experience with ServiceNow development and administration
- Strong expertise in Integration Hub, REST/SOAP APIs, webhooks, and scripted integrations
- Experience with Flow Designer, Business Rules, Script Includes, UI Actions, and Client Scripts
- Solid understanding of ITIL processes and their implementation in ServiceNow
- Strong problem-solving, communication, and analytical skills
- Ability to work independently and in a collaborative, team-oriented environment
- ServiceNow Certified System Administrator (CSA) and/or Application Developer preferred
- Experience with Agile/Scrum methodologies preferred
- Familiarity with JavaScript, Glide Script, and modern web technologies preferred
- Experience integrating with Azure AD, Workday, SAP, or other enterprise tools is a plus
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodation support for US job seekers
