Enterprise Customer Success Manager

Unit21

. Act as the main point of contact for enterprise customers .

Posted 10/7/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention and growth strategies, with a strong focus on managing complex account negotiations and driving upsell opportunities. Possesses outstanding project management skills and the ability to build lasting relationships with stakeholders while advocating for customer needs.

Highest-signal resume keywords

Customer RetentionAccount StrategyNegotiation SkillsProject ManagementStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing ExperienceCross-Sell OpportunitiesProduct DemonstrationExecutive Business ReviewsData AnalysisProcess ImprovementAI Agent Iteration

Soft Skills

Strong Work EthicOwnership MindsetCuriosityOrganizational Skills

Industry Keywords

FraudAML WorkflowsNet Revenue RetentionCustomer EngagementCustomer Trends

About the role

Key responsibilities & impact

Act as the main point of contact for enterprise customers
Guide customers on the best engagement with Unit21 based on their current and evolving needs
Build broad and deep customer relationships to understand success criteria
Communicate Unit21’s value to customers’ businesses
Retain ongoing customer business
Drive upsell and cross-sell growth by identifying new use cases and pain points in customers’ fraud and AML workflows
Own net revenue retention for the assigned book of business
Advocate for customers internally
Bring data-backed customer trends and feedback to the team

Requirements

What you’ll need

5+ years of customer-facing experience focused on retention, growth, and driving account strategy
Experience managing complex retention and cross-sell opportunities
Ability to lead negotiations for accounts with $200k+ ARR
Ability to work independently and with a small team in a highly dynamic environment
Ability to switch rapidly between strategy and execution while handling multiple ongoing projects
Ability to demo the product to new users
Ability to conduct executive business reviews
Ability to iterate on an AI Agent
Ability to synthesize product feedback across teams
Ability and willingness to travel to see customers on-site as required
Ability to build long-lasting relationships with internal and external stakeholders
Process-oriented mindset with ability to identify recurring patterns and improve ongoing processes
Outstanding project management and organizational skills
Strong work ethic and ownership mindset
Curiosity and willingness to develop deep product and customer-business knowledge
Must be located in Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Washington, or Canada

Benefits

Comp & perks

Competitive salary
Pre-IPO equity
100% company-paid medical, dental, and vision insurance (employee)
Unlimited PTO and generous leave programs
401(k)
Learning & development stipend
Home office setup support
Inclusive, high-ownership culture focused on impact, innovation, and growth