Unit21

Customer Success Manager

• Act as the main point of contact for enterprise customers
• Guide customers on the best engagement with Unit21 based on their current and evolving needs
• Build broad and deep customer relationships to understand success criteria
• Communicate Unit21’s value to customers’ businesses
• Retain ongoing customer business
• Drive upsell and cross-sell growth by identifying new use cases and pain points in customers’ fraud and AML workflows
• Own net revenue retention for the assigned book of business
• Advocate for customers internally
• Bring data-backed customer trends and feedback to the team

Explore Enterprise Customer Success Manager at Unit21. Review requirements and application details.