Associate Application Support Consultant, Swedish Speaking

Unit4

. Serve as the first point of contact for customers with IT and business application questions .

Posted 10/13/2026full-timeRemote • PolandJuniorMid-Level💰 PLN 86,811 - PLN 96,652 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on resolving IT and business application inquiries, while effectively communicating in both English and Swedish. Proficient in investigating application defects and implementing process improvements to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceFluency In EnglishFluency In SwedishKnowledge Of Unit4 ERPExperience With ServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical AbilitiesProblem-Solving SkillsFinancial Software ExperienceIT Infrastructure KnowledgeMicrosoft Technologies KnowledgeITIL KnowledgeApplication Defect InvestigationProcess Improvement DocumentationTime ManagementWorkload Prioritization

Soft Skills

Strong Communication SkillsFriendly Professional MannerEnthusiastic Positive ApproachAbility To Work IndependentlyTeam Collaboration

Industry Keywords

ISO StandardsCustomer Escalation ManagementService Improvement OpportunitiesDual Working EnvironmentSecurity Clearance Requirements

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for customers with IT and business application questions
Provide professional, efficient and effective support for Unit4 customers
Resolve support cases and complete other tasks supporting the customer base
Progress issues through to conclusion, liaising with colleagues and R&D as appropriate
Investigate, process and document application defects
Highlight potential escalation risks and coordinate additional investigation resources
Handle customer escalations and own complicated issues while keeping customers updated
Comply with information security requirements, business procedures, policies and ISO standards
Investigate, document and present process improvements to enhance customer experience
Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
Maintain a personal development plan covering product, technical and soft skills
Train and mentor less experienced team members
Work collaboratively to assist colleagues

Requirements

What you’ll need

Strong communication skills and fluency in English (verbal and written)
Strong communication skills and fluency in Swedish (verbal and written)
Good analytical and problem-solving abilities
Financial/Accounting background is a plus
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Exceptional customer-facing skills and ability to implement exceptional customer service
Finance background or experience using financial software is an advantage
Previous experience working in a Customer Service environment is an advantage
Ability to manage own time, prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach
Ability to use initiative and work alone and as part of a team
Ability to work in a dual working environment
Knowledge of a Unit4 ERP module or other modules is an asset
Knowledge or experience with ServiceNow and ITIL
May require security clearance and background checks for customer projects

Benefits

Comp & perks

Flexible Leave Paid Time Off policy
Remote working opportunities
Global Wellbeing Days
Growth opportunities
Tools and guidance for professional development
Talented colleagues, role models and mentors
Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
Safe and inclusive working environment
Employee Resource Groups open to all