Unit4

Consultant

• Act as the first point of contact for customers' IT and business application questions
• Provide professional, efficient and effective support and resolve customer support cases
• Progress issues through to conclusion, liaising with colleagues and R&D as appropriate
• Investigate, process and document application defects
• Highlight potential escalation risks and coordinate additional investigation resources
• Handle customer escalations and own complicated issues while keeping customers updated
• Comply with information security requirements, business procedures, policies and ISO standards
• Investigate, document and present process improvements to enhance customer experience
• Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
• Maintain a personal development plan covering product/technical and soft-skill development
• Train and mentor less experienced team members on product knowledge, skills and processes
• Work collaboratively to assist colleagues

Associate Application Support Consultant, Swedish speaking