Associate Application Support Consultant, Swedish speaking

Unit4

. Act as the first point of contact for customers' IT and business application questions .

Posted 9/15/2026full-timeRemote • NetherlandsJuniorMid-Level💰 PLN 86,811 - PLN 96,652 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage escalations and provide effective support for IT and business applications. Proficient in analyzing issues, documenting processes, and implementing improvements while ensuring compliance with information security standards.

Highest-signal resume keywords

Fluent In EnglishFluent In SwedishCustomer Service ExperienceKnowledge Of ServiceNowKnowledge Of ITIL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical AbilitiesProblem-SolvingFinancial Software ExperienceUnit4 ERP KnowledgeMicrosoft Technologies Knowledge

Soft Skills

Exceptional Customer-Facing SkillsTime ManagementTeam CollaborationInitiativeFriendly Professional Manner

Tools & Technologies

ServiceNowUnit4 ERPMicrosoft Technologies

Industry Keywords

Information Security ComplianceISO StandardsCustomer SupportProcess ImprovementIT Infrastructure

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Act as the first point of contact for customers' IT and business application questions
Provide professional, efficient and effective support and resolve customer support cases
Progress issues through to conclusion, liaising with colleagues and R&D as appropriate
Investigate, process and document application defects
Highlight potential escalation risks and coordinate additional investigation resources
Handle customer escalations and own complicated issues while keeping customers updated
Comply with information security requirements, business procedures, policies and ISO standards
Investigate, document and present process improvements to enhance customer experience
Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
Maintain a personal development plan covering product/technical and soft-skill development
Train and mentor less experienced team members on product knowledge, skills and processes
Work collaboratively to assist colleagues

Requirements

What you’ll need

Fluent in English (verbal and written)
Fluent in Swedish (verbal and written)
Good analytical and problem-solving abilities
Financial/Accounting background is a plus
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Exceptional customer-facing skills and ability to implement exceptional Customer Service
Finance background or experience using financial software is an advantage
Previous experience working in a Customer Service environment is an advantage
Ability to manage own time, prioritize workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach
Ability to use initiative and work independently and as part of a team
Ability to work in a dual working environment
Knowledge of a Unit4 ERP module or other modules is an asset
Knowledge or experience with ServiceNow and ITIL
May require security clearance and background checks for customer projects and sensitive customer data

Benefits

Comp & perks

Flexible Leave Paid Time Off policy
Remote working opportunities
Global Wellbeing Days
Growth opportunities with tools and guidance
Talented colleagues, role models and mentors
Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
Safe and inclusive working environment
Employee Resource Groups open to all