Customer Success Manager, Dutch/Swedish Speaking

Unit4

. Act as the voice of the customer and internal advocate .

Posted 10/27/2026full-timeRemote • PolandMid-LevelSenior💰 PLN 190,329 - PLN 203,867 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management by driving customer value realization, retention, and expansion opportunities. Proficient in developing strategic customer success plans and leading executive conversations with C-level stakeholders.

Highest-signal resume keywords

Customer Relationship ManagementCustomer Success Qualified Leads (CSMQLs)Retention ManagementCloud Software ExperienceERP/HCM Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success ManagementSuccess4U Program UtilizationRisk ManagementUpsell/Cross-Sell StrategyCustomer Engagement Technologies

Soft Skills

Excellent Communication SkillsRelationship ManagementEmpathyInfluence and Trust BuildingProfessional Presence

Industry Keywords

Recurring Revenue (ARR)Customer RetentionBusiness OutcomesStrategic ObjectivesC-Level Stakeholder Engagement

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Act as the voice of the customer and internal advocate
Turn customer insights into actions that improve outcomes and experience
Drive customer value realization and help customers achieve desired business outcomes
Maximize the value of customers’ Unit4 investment
Increase product adoption and maturity through success planning, guidance, and value-added customer engagements
Identify and drive upsell/cross-sell opportunities through qualified leads in collaboration with Sales
Act as the primary Customer Success point of contact
Proactively manage risk and support customer retention
Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes
Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams
Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams

Requirements

What you’ll need

Passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes
Excellent communication and relationship management skills
Fluent in English and Dutch/Swedish (verbal and written)
Responsible for retention and churn management across the region, contributing to global retention objectives
Responsible for driving adoption and effective utilization of the Success4U program
Clear communicator with professional presence, empathy, and enthusiasm
Ability to lead through influence and trust
Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
Technically literate and familiar with customer engagement technologies, best practices, and trends
Previous experience working within ERP, HCM and/or financial planning software industries is a plus
Availability to travel as necessary (up to 20%)
May be required to undergo background checks, including right-to-work, identification, criminal record declaration, and work history checks, subject to local laws

Benefits

Comp & perks

Flexible Leave Paid Time Off policy
Remote working opportunities
Global Wellbeing Days
Growth opportunities, tools, and guidance
Talented colleagues, role models, and mentors
Safe and inclusive working environment
Employee Resource Groups open to all
Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme