Customer Success Manager, Dutch/Swedish Speaking

Unit4

. Act as the voice of the customer and internal advocate .

Posted 10/22/2026full-timeRemote • PortugalMid-LevelSenior💰 €38,184 - €44,689 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer value and retention through strategic planning and relationship management in a cloud software environment. Proficient in leading executive conversations and managing customer success initiatives to enhance product adoption and outcomes.

Highest-signal resume keywords

Customer Success ManagementCloud Software ExperienceRelationship ManagementFluent in English and Dutch/SwedishStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement TechnologiesERP SoftwareHCM SoftwareFinancial Planning SoftwareCustomer Success Plans

Soft Skills

Excellent CommunicationRelationship BuildingAdaptabilityCollaborationInfluence and Trust

Tools & Technologies

Success4U Program

Certifications & Qualifications

Security Clearance

Industry Keywords

Customer Value RealizationProduct AdoptionRetention ManagementUpsell OpportunitiesCross-Sell Opportunities

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Act as the voice of the customer and internal advocate
Turn customer insights into actions that improve outcomes and customer experience
Drive customer value realization and maximize the value of Unit4 investments
Increase product adoption and maturity through success planning, guidance, and value-added engagements
Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales
Act as the primary Customer Success point of contact, proactively managing risk and supporting retention
Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes
Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams
Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams
Manage retention and churn across the region and contribute to global retention objectives
Drive adoption and effective utilization of the Success4U program

Requirements

What you’ll need

Fluent in English and Dutch/Swedish (verbal and written)
Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
Technically literate and familiar with customer engagement technologies, best practices and trends
Previous experience within ERP, HCM and/or financial planning software industries is a plus
Availability to travel as necessary, up to 20%
Ability to build strong customer relationships that drive retention, expansion opportunities, and successful customer outcomes
Excellent communication and relationship management skills
Ability to lead through influence and trust
Adaptable, curious, accountable, and collaborative
May require security clearance and background checks for customer projects and access to sensitive customer data

Benefits

Comp & perks

Flexible Leave Paid Time Off policy
Remote working opportunities
Global Wellbeing Days
Growth opportunities and tools and guidance for professional development
Talented colleagues, role models and mentors
Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme
Safe and inclusive working environment
Employee Resource Groups open to all