Community Strategy Manager

Unite Us

. Serve as a consultative partner to Customer Success Managers by supporting escalation reviews and building network engagement plans .

Posted 10/30/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and community engagement, with a strong focus on relationship building, project management, and data-driven decision-making. Proficient in developing operational processes and collaborating with diverse stakeholders to enhance community outcomes.

Highest-signal resume keywords

Customer Success ExperienceCommunity EngagementProject ManagementSalesforce ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessCommunity EngagementProject ManagementData AnalysisProcess DocumentationOperational ConsistencyUser Adoption StrategiesMetrics TrackingEscalation ManagementStakeholder Relationship Building

Soft Skills

CollaborationCommunicationAdaptabilityRelationship BuildingProblem Solving

Tools & Technologies

SalesforceCRM PlatformsCase Management Platforms

Industry Keywords

Public HealthHuman ServicesSocial ServicesCommunity-Based OrganizationsNonprofitsVulnerable PopulationsGovernment Agencies

About the role

Key responsibilities & impact

Serve as a consultative partner to Customer Success Managers by supporting escalation reviews and building network engagement plans
Collaborate with Sales and Implementation teams on customer onboarding and early community-process integration
Drive retention across assigned customer accounts
Partner with community-based organizations to strengthen relationships and address shared goals
Collaborate with Marketing and Revenue Operations to align strategies and meet community-focused objectives
Foster connections that enhance customer and community outcomes
Maintain SOPs, playbooks, and triage processes for community escalations
Facilitate weekly escalation review meetings and track follow-up actions
Track and report escalation campaign metrics in Salesforce
Monitor adoption, network health, and partner engagement data for key customers and geographies
Manage customer surveys following escalations
Develop new models to drive user adoption
Work with Marketing on community-facing materials
Support community-focused Marketing events

Requirements

What you’ll need

3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or organizations serving vulnerable populations
Demonstrated success building relationships across multiple stakeholder groups
Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines
Strong analytical and operational skills, including using data to measure outcomes, identify opportunities, and improve processes
Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency
Experience using CRM or case management platforms; Salesforce preferred
Comfort learning new technology platforms
Comfortable working in a fast-paced, evolving environment
Must live in the state of Virginia
Must pass a background check including criminal, employment, and education verification

Benefits

Comp & perks

Medical, dental, and vision insurance for team members and eligible partners and dependents
Unlimited virtual mental health and acute medical visits
Employee Assistance Program (EAP)
Wellness platform subscription
Flexible Time Off, including volunteer days and mental health days
14 paid company-wide holidays
Paid parental leave, including adoptive parents
Employee Resource Groups (ERGs)
Health savings accounts (HSAs)
Flexible spending accounts (FSAs)
Commuter benefits
401(k) with employer match, immediate vesting, and financial wellness resources
Company-paid life and AD&D insurance, with optional additional coverage
Disability coverage
Accident insurance
Pet insurance
Necessary work-from-home equipment, including computer, mouse, keyboard, and other approved WFH supplies