Unite Us

Strategy

• Serve as a consultative partner to Customer Success Managers by supporting escalation reviews and building network engagement plans
• Collaborate with Sales and Implementation teams on customer onboarding and early community-process integration
• Drive retention across assigned customer accounts
• Partner with community-based organizations to strengthen relationships and address shared goals
• Collaborate with Marketing and Revenue Operations to align strategies and meet community-focused objectives
• Foster connections that enhance customer and community outcomes
• Maintain SOPs, playbooks, and triage processes for community escalations
• Facilitate weekly escalation review meetings and track follow-up actions
• Track and report escalation campaign metrics in Salesforce
• Monitor adoption, network health, and partner engagement data for key customers and geographies
• Manage customer surveys following escalations
• Develop new models to drive user adoption
• Work with Marketing on community-facing materials
• Support community-focused Marketing events

Explore Community Strategy Manager at Unite Us. Review requirements and application details.

Open roles

Community Strategy Manager