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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in branch management, including overseeing operations, maximizing revenues, and ensuring compliance with banking regulations. Proficient in consumer lending and employee development, with strong communication and interpersonal skills to foster team performance and customer satisfaction.
Highest-signal resume keywords
Branch ManagementConsumer Lending ExperienceSupervisory ExperienceMicrosoft Office ProficiencyBanking Regulations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Branch Operations ManagementConsumer LendingSales Program DevelopmentLoan Application ProcessingPerformance ManagementBusiness DevelopmentCompliance TrainingFinancial Policies KnowledgePublic RelationsPortfolio Management
Soft Skills
Interpersonal CommunicationAdaptabilityCoaching SkillsTeam LeadershipVerbal and Written Communication
Tools & Technologies
360 View
Certifications & Qualifications
NMLS RegistrationBank Secrecy Act Training
Industry Keywords
BankingConsumer Lending OperationsSmall Business LendingTeller FunctionsCSR Functions
About the role
Key responsibilities & impact- Manage the overall growth and profitability of the branch
- Oversee day-to-day management of the facility, staff, and branch operations
- Maximize branch revenues, sales, customer satisfaction, and service profile scores while minimizing operating losses
- Participate in hiring, onboarding, disciplining, rewarding, coaching, and performance management of branch employees
- Communicate and monitor goals with staff
- Create and maintain the branch business plan
- Participate in business development, business calling, and sales programs
- Update and monitor sales activities using 360 View
- Develop and maintain diversified loan and deposit portfolios
- Participate in community activities and maintain public relations
- Implement controls to protect the bank according to policies and procedures
- Serve as chief communicator for branch staff
- Interview consumer loan applicants, including real-estate loan applicants, and collect required application information
- Recommend and outline loan terms
- Complete required compliance, internal, external, online, and conference training
Requirements
What you’ll need- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- Must participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
- Must be able to pass a criminal background and credit check
- NMLS initial registration and annual renewal required, including fingerprinting and background checks
- Must be able to work a flexible full-time schedule, including evenings and weekends as needed
Benefits
Comp & perks- Schedule flexibility to work evenings and weekends as needed
- Up to 25% travel
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Equal opportunity employment