United Community Bank

Loan Officer Assistant

• Provide sales and administrative assistance to Commercial Relationship Managers and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for risk assessment and underwriting
• Prepare written communications including commitment letters, term sheets, and thank-you notes
• Complete the Credit Lens Loan Worksheet and engage the Commercial Loan Closer
• Monitor reporting and identify required actions for maturities, auto-renew letters of credit, insurance, and real estate taxes
• Provide service and respond to internal and external customer requests
• Collect customer financial statements and load them to Credit Lens
• Collaborate with relationship managers, loan closers, underwriters, document preparation, and outside counsel on loan closings
• Collect executed documents and submit them
• Submit customer maintenance requests to Loan Operations
• Transfer and assign notes
• Facilitate ongoing disbursement requests with Construction Administration
• Complete assigned post-close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions
• Assist, mentor, and train other Commercial Loan Officer Assistants
• Participate in required compliance and training programs
• Adhere to corporate policies and procedures
• Provide professional, urgent, and positive service to internal and external customers
• Perform other assigned duties

Senior Commercial Loan Officer Assistant

Manager

• Manage the overall growth and profitability of the branch
• Perform day-to-day management of the facility, staff, and branch operations
• Maximize branch revenues, sales, customer satisfaction, and CSP scores while minimizing operating losses
• Hire, onboard, discipline, reward, coach, and manage the performance of branch employees
• Communicate and monitor goals with staff
• Create and maintain the branch business plan
• Participate in business development, business calling, sales programs, and community relations
• Update and monitor sales activities using 360 View
• Develop and maintain a diversified loan and deposit portfolio
• Implement controls to protect the bank according to policies and procedures
• Serve as chief communicator for branch staff
• Interview consumer and real-estate loan applicants, request application information, and recommend and outline loan terms
• Cross-train on all branch functions

Branch Manager

Project Manager

• Provide primary support for Commercial Lending data analysis, reporting, and system support
• Complete daily data input into the Annual Review database for portfolio management, risk dashboards, monthly reporting, and incentive programs
• Develop and execute test cases for commercial lending system functionality, including Moody’s CreditLens
• Resolve business process and technical questions through the Credit Administration Technology helpline
• Evaluate credit risk policies and procedures and recommend process improvements
• Contribute to commercial lending sub-projects and working groups in an agile development environment
• Support Credit Administration’s use of credit software and databases for reporting and portfolio monitoring
• Oversee the design and administration of top-of-the-house credit reporting
• Represent the business side for ad hoc reporting assignments and requests
• Support acquisition and conversion activities
• Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
• Perform other assigned duties and responsibilities

Commercial Credit Project Manager

Operations

• Coordinate routine and moderately complex loan closings using established procedures, checklists, and escalation protocols
• Review loan documentation, collateral requirements, lien-perfection requirements, and third-party due diligence
• Identify documentation deficiencies, policy exceptions, unusual structures, and higher-risk issues and escalate appropriately
• Coordinate ordering, receipt, review, indexing, and retention of borrower and third-party documentation
• Track loans throughout the closing process and monitor work queues
• Review loan requests and documentation for accurate coding, compliance, and alignment with approved credit terms
• Coordinate with underwriters to confirm satisfaction of loan-closing conditions
• Calculate loan-to-value ratios and required insurance coverage
• Coordinate closing dates and document preparation with quality control, lenders, attorneys, title companies, customers, and other parties
• Maintain communication with internal and external loan participants and update deal status in applicable systems
• Promote collaboration among lenders, underwriters, Document Preparation, the Loan Processing Center, and other internal partners
• Provide timely, complete, accurate, professional, and responsive service
• Meet quality, productivity, service-level, and turnaround-time standards
• Track and report production activity and manage assigned workload during fluctuating volume
• Maintain accurate data and documentation in workflow, imaging, and banking systems
• Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
• Adhere to Corporate and Loan Operations policies and procedures

Loan Operations, Closing Specialist I

• Coordinate daily workflow and work assignments across the Small Business Loan Closing team
• Monitor production volumes, pipeline status, turnaround times, and workload distribution; communicate resource needs to management
• Serve as the first escalation point for routine operational, workflow, and customer service issues
• Provide day-to-day guidance on procedures, system functionality, documentation requirements, and exception handling
• Share operational updates, procedural changes, and departmental priorities
• Reinforce adherence to procedures, service standards, and quality expectations
• Provide onboarding support and ongoing training
• Assist management with employee development and training needs
• Conduct quality reviews and provide coaching and feedback
• Monitor quality trends, identify recurring issues, and recommend corrective actions
• Maintain procedures, job aids, reference materials, and training documentation
• Approve employee timecards, schedules, and vacation requests
• Provide performance feedback and participate in evaluations
• Assist with interviewing, onboarding, and selection activities
• Document coaching discussions and performance observations
• Support performance improvement plans, corrective actions, and recognition programs
• Provide leadership coverage during temporary manager absences
• Monitor workflow efficiency and recommend process improvements
• Identify operational risks, control gaps, and recurring issues
• Support process enhancements, procedural updates, system changes, and department initiatives
• Participate in testing, training, and rollout activities for new systems, products, and workflow changes
• Prepare and distribute periodic production, quality, and service-level reports
• Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training
• Perform other duties and responsibilities as assigned

Loan Operations Lead

Banker

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting.
• Maintain comprehensive knowledge of retail banking products and services.
• Enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs.
• Deliver loan products while ensuring packages are correct and complete.
• Make referrals to cross-sell banking products and services.
• Educate customers on transaction-management technology and available tools.
• Solve customer problems using product and service knowledge.
• Process deposits, withdrawals, and other routine transactions accurately and confidentially.
• Ensure adherence to banking regulations and internal policies.

Universal Banker I

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs
• Assist customers financially by delivering loan products and ensuring packages are correct and complete
• Identify opportunities and make referrals to cross-sell banking products and services
• Educate customers on transaction-management options using technology and available tools
• Apply product and service knowledge to solve customer problems
• Process deposits, withdrawals, and other routine transactions accurately and confidentially
• Ensure adherence to banking regulations and internal policies

General

• Process customer transactions accurately and efficiently
• Identify customer needs and refer them to appropriate banking services
• Provide exceptional customer service
• Maintain a balanced cash drawer
• Adhere to all banking regulations and security procedures
• Answer questions and address customers’ banking needs
• Identify opportunities to introduce new or enhanced UCB products and services
• Safeguard bank and customer assets by adhering to established procedures
• Foster strong customer relationships through outstanding service

Teller I – Part Time

• Drive proactive needs-based sales conversations through service interactions, teller interactions, and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs
• Assist customers financially by delivering loan products and ensuring packages are correct and complete
• Identify opportunities and make referrals to cross-sell banking products and services
• Educate customers on transaction-management technology and available tools and resources
• Apply product and service knowledge to solve customer problems
• Process deposits, withdrawals, and other routine transactions accurately and confidentially
• Ensure adherence to banking regulations and internal policies

• Process customer transactions accurately and efficiently
• Identify customer needs and refer them to appropriate banking services
• Provide exceptional customer service
• Maintain a balanced cash drawer
• Adhere to all banking regulations and security procedures
• Answer questions and address customers’ banking needs
• Identify opportunities to introduce new or enhanced UCB products and services
• Safeguard bank and customer assets by following established procedures
• Foster strong customer relationships through outstanding service

Loan Closer

• Analyze approved credit requests to identify required pre-close conditions and due diligence needs
• Order and review Title Commitments, UCC searches, Flood determinations, Proof of insurance, Surveys, Entity documents, real estate appraisals, Environmental Assessments, Good Standing Certificates, and Beneficial Ownership documentation
• Ensure due diligence items are received and reviewed for accurate loan document creation and lien perfection
• Submit loan details to the internal Doc Prep team for closing documentation
• Engage with approved attorneys to prepare or close loan documents
• Coordinate closing dates and times with attorneys, title companies, customers, CRM, and LOA
• Review draft closing documents and settlement statements for accuracy
• Provide final approval for closing once all conditions and due diligence requirements are satisfied
• Verify executed documents for complete and accurate signatures and forward them to Loan Servicing for booking
• Ensure supporting documentation is loaded to CreditLens and/or submitted for imaging
• Assist with initial loan disbursement at closing as the second required signature
• Deliver exceptional service to internal and external clients with urgency and a positive attitude

Commercial Loan Closer

• Manage the overall growth and profitability of the branch
• Manage the day-to-day facility, staff, and branch operations
• Maximize branch revenues, sales, customer satisfaction, and operational results
• Hire, onboard, discipline, reward, coach, develop, and manage branch employees
• Communicate and monitor staff goals
• Create and maintain the branch business plan
• Participate in business development, business calling, and sales programs
• Update and monitor sales activities using 360 View
• Develop and maintain a diversified loan and deposit portfolio
• Participate in community activities and maintain public relations
• Implement controls to protect the bank according to policies and procedures
• Serve as chief communicator for branch staff
• Interview consumer loan applicants, including real-estate loan applicants
• Request required information for loan applications
• Recommend and outline loan terms
• Support consumer and small business loan processes

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs
• Assist customers with loan products, ensuring packages are correct and complete
• Refer customers to other areas of the bank to cross-sell banking products and services
• Educate customers on transaction-management technology, tools, and resources
• Apply product and service knowledge to solve customer problems
• Process deposits, withdrawals, and other routine transactions accurately and confidentially
• Ensure adherence to banking regulations and internal policies

Universal Banker

• Deliver efficient, accurate, and high-quality service to internal and external customers
• Process new and replacement debit card orders using multiple computer system applications
• Perform maintenance functions on existing debit card accounts
• Address transaction approval or denial questions
• Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports
• Log and maintain returned debit card mail
• Identify debit cards to be closed from daily closed account reports
• Respond to Debit Card, ATM, and ITM inquiries via email or telephone
• Provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets
• Monitor ATM/ITM status using multiple computer system applications
• Submit technician service calls when necessary
• Become cross-trained in all department functions

ATM and Card Operations Specialist

• Manage larger commercial credits to ensure portfolio soundness, profitability, and growth
• Provide credit and sales support to Commercial Lending
• Analyze complex financial statements and prepare credit analysis packages
• Serve as a secondary contact on client relationships
• Identify cross-sell opportunities with new and existing clients
• Assist in the loan process, including underwriting and closing
• Prepare commitment letters and review loan documents
• Assist lenders in their prospecting efforts

Senior Commercial Loan Officer Assistant

Branch Manager

Commercial Credit Project Manager

Loan Operations, Closing Specialist I

Loan Operations Lead

Universal Banker I

Universal Banker I

Teller I – Part Time

Universal Banker I

Teller I – Part Time

Commercial Loan Closer

Branch Manager

Universal Banker

ATM and Card Operations Specialist

Portfolio Manager