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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing branch operations, driving sales growth, and ensuring customer satisfaction while adhering to banking regulations and compliance standards. Proficient in consumer and residential lending, with a focus on employee development and effective communication.
Highest-signal resume keywords
Branch ManagementConsumer Lending ExperienceSupervisory ExperienceSales Program ParticipationBanking Regulations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Branch Operations ManagementConsumer LendingSmall Business LendingLoan Portfolio DevelopmentPerformance ManagementSales Activity MonitoringMicrosoft Office ProficiencyCompliance Training ParticipationBusiness DevelopmentCSP Score Maximization
Soft Skills
Interpersonal CommunicationAdaptabilityCoaching SkillsTeam LeadershipVerbal and Written Communication
Tools & Technologies
360 View
Certifications & Qualifications
NMLS Registration
Industry Keywords
Banking ExperienceFinancial Operating PoliciesBank Products and ServicesEmployee DevelopmentPublic RelationsCompliance TrainingBank Secrecy ActAnti-Money Laundering
About the role
Key responsibilities & impact- Manage the overall growth and profitability of the branch
- Perform day-to-day management of the facility, staff, and branch operations
- Maximize branch revenues, sales, customer satisfaction, and CSP scores while minimizing operating losses
- Hire, onboard, discipline, reward, coach, and manage the performance of branch employees
- Communicate and monitor goals with staff
- Create and maintain the branch business plan
- Participate in business development, business calling, sales programs, and community relations
- Update and monitor sales activities using 360 View
- Develop and maintain a diversified loan and deposit portfolio
- Implement controls to protect the bank according to policies and procedures
- Serve as chief communicator for branch staff
- Interview consumer and real-estate loan applicants, request application information, and recommend and outline loan terms
- Cross-train on all branch functions
Requirements
What you’ll need- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum 3 years banking experience
- Consumer/Residential lending experience
- Supervisory experience
- Good interpersonal communication and supervisory skills
- Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
- Proficient in Microsoft Office programs
- Strong verbal and written communication skills
- Ability to adapt to change
- Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
- NMLS # initial registration and annual renewal is required; process includes fingerprinting and background checks
- Must be able to pass a criminal background and credit check
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, internal and external training programs, online training, meetings, and seminars/conferences
- Schedule flexibility to work evenings and weekends as needed
- Up to 25% travel required
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions